Overview
Liebherr Mining is seeking an experienced and driven Customer Support Manager to lead our dynamic team based in Mt Thorley, NSW. In this pivotal role, you will report directly to the Operations Manager and be responsible for driving service excellence, leading a high-performing team, and delivering timely, effective product support and technical advice to our valued customers. Your strong leadership and commitment to continuous improvement will ensure operational efficiency, outstanding customer satisfaction, and the ongoing success of our mining support operations.
Responsibilities
* Lead and motivate a team of Service Specialists and Technicians, providing oversight across projects and customer sites.
* Proactively identify and recommend product enhancements to align with customer needs and expectations.
* Collaborate with the Parts Department to ensure accurate forecasting of SEU and parts requirements.
* Support planners and site maintenance teams in developing effective preventative and scheduled maintenance programs.
* Monitor and report significant or recurring maintenance events, including equipment performance analysis and corrective actions.
* Assess and mitigate risks related to inventory levels, considering equipment lifecycle, operational demands, and maintenance schedules.
About You
* Comprehensive product knowledge of Liebherr Mining Equipment and its applications
* Proven ability to build maintain strong customer relationships, ensuring exceptional service delivery and satisfaction.
* Proven and demonstrated experience in contract management, with operational responsibility for contract delivery and performance.
* Demonstrated leadership experience in managing and motivating a diverse team across varied operational environments.
* Strong decision-making and problem-solving skills, with the ability to deliver accurate, timely, and practical advice.
* Excellent organisational and planning abilities, capable of managing multiple priorities in a fast-paced setting.
* Trade qualification preferred, supported by solid technical understanding of hydraulic and electrical systems.
Benefits
At Liebherr-Australia, we're committed to looking after you, with some great benefits including:
* A culture of reward, recognition and celebration
* Paid Parental Leave | Bonus Leave | Early Access to LSL
* Corporate Health Insurance | Novated Lease | Travel Club
* Liebherr One Hub – Employee discount portal for great savings
* Financial stability | annual reviews | service & manager rewards | career progression
* Training programs and opportunities to ensure your continued growth
* Soft skills and Leadership training programs
Diversity, Inclusion and Culture
Diversity and inclusion sit at the heart of the Liebherr Group's Core Values. We are committed to building a workforce that is representative of the communities in which we live, work, and operate. Our culture thrives on mutual respect, teamwork, and diversity of thought in the workplace. We are dedicated to seeing our employees work together in an environment that fosters the true meaning of collaboration; a culture that creates the highest quality, cutting-edge products, long-lasting relationships, and improved organisational and individual capabilities. We aim to give our employees an opportunity to grow and develop their careers.
How To Apply
Follow the Apply Links
* Please prepare a written application, detailing why you are well suited to this role.
* The assessment process features a multi-stage structure, including written application, behavioural interview, and psychometric testing, enabling candidates to demonstrate their fit and key strengths.
Candidates are advised that interviews may commence before closing date.
Enquiries to Anita White - HR Business Partner, .
Applications close 27th February.
No agencies or third parties please.
The Company
Liebherr-Australia Pty Ltd is part of the Liebherr Group, which employs nearly 50,000 people, in more than 140 companies and 50 countries on every continent. Liebherr\'s decades of experience, knowledge, and dedication to the highest quality and most reliable technologies makes Liebherr a respected leader and a trustworthy partner to industry. Liebherr-Australia is responsible for selling and servicing earthmoving machines, mining machines, mobile cranes, tower cranes, maritime cranes as well as deep foundation machines throughout Australia and New Zealand. Though the company\'s 20 hectare Head Office Complex is based in Adelaide, Australia, the commitment to, and support of, New Zealand customers is unwavering.
Location
Liebherr-Australia Pty. Ltd.
Mt Thorley
Australia (AU)
Contact
Anita White
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