Job Overview
We are seeking an experienced Senior Veterinary Operations Manager to lead and manage the day-to-day operations of our clinic, delivering exceptional service and care to all patients and owners. As a key member of our team, you will be responsible for managing the efficient use of resources and meeting monthly performance targets.
Main Responsibilities:
* Manage the day-to-day operations of the clinic, ensuring that all aspects of patient care and business management are running smoothly
* Lead and develop the team, building a positive and productive work environment and providing coaching and mentoring to support team members in their roles
* Create and implement local marketing initiatives to drive business growth and development
* Deliver outstanding customer service and care to all patients and owners
Key Skills and Qualifications:
* Certificate IV in Veterinary Nursing or equivalent with 2+ years of experience
* Proven experience in team management, with strong leadership and team building skills
* Experience with Rx works (preferred but not essential)
* Strong communication and customer service skills
* Good business acumen and organisational skills
Benefits:
* A dynamic and growth-focused environment where your development is our priority
* Competitive salary and benefits in line with experience
* Four weeks annual leave, plus one-week study leave
* Continuing education programs, free AVA and VIN memberships
* Mental health first aid officers at each clinic
* Free and confidential counselling available 24/7 through LifeWorks
What We Offer:
A supportive and collaborative work environment, with opportunities for professional growth and development, competitive compensation and benefits, and a commitment to excellence in veterinary care.