Join to apply for the Senior Housing Officer role at Queensland Government5 days ago Be among the first 25 applicantsJoin to apply for the Senior Housing Officer role at Queensland GovernmentGet AI-powered advice on this job and more exclusive features.Your role within Housing and Homelessness Services will support the department to provide immediate, coordinated multi-agency assistance to individuals and families experiencing or at risk of homelessness to ensure they receive the support and services needed. The work you will do helps someone every day, and that means the world to us.You will manage complex social housing and housing assistance services delivering direct services to homeless customers in person over the front counter, by telephone, correspondence, in the field and through outreach services in the community.What You Will Be DoingAppropriately and sensitively respond to customers experiencing homelessness or who are ready to transition from supported accommodation including understanding their specific housing needsApprove high and very high need social housing applications and transfers, and quality assuring application assessments.Develop effective professional relationships with stakeholders to improve customer outcomes and processes and manage formal internal and external complaints and facilitating resolutions.Supervise team activities and exercising delegation as required, including monitoring performance, workload management, addressing operational issues and reporting.Primarily work in the field, which includes meeting with customers who are rough sleeping. Conditions are changeable and can be volatile, requiring varying degrees of vigilance and management of risk. Regional roles may involve intra-state travel overnight.Lead and ensure you establish and maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day-to-day operationsThe Skills You Will Need Include Being Able ToActively work to understand customers and stakeholders, encouraging a strong customer-focus and building understanding of customer perspectives within the team.Demonstrate a balanced approach to managing conflicting demands and comfortably handle risk and uncertainty.Readily share your knowledge and experience, acting as a coach, mentor, role model and sounding board for others.Demonstrate clear and concise written and verbal communication, modelling open communication by actively and attentively listening to others.Demonstrate strong skills, knowledge and expertise in service delivery.Model professional, ethical and culturally sensitive behaviour and consistently apply those standards to yourself and others.Applications to remain current for 12 months.Occupational group Community CareSeniority levelSeniority levelNot ApplicableEmployment typeEmployment typeFull-timeJob functionJob functionOtherIndustriesGovernment AdministrationReferrals increase your chances of interviewing at Queensland Government by 2xSign in to set job alerts for “Housing Officer” roles.Brisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoBrisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 14 hours agoLogan Central, Queensland, Australia 1 day agoBrisbane, Queensland, Australia 5 days agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoEight Mile Plains, Queensland, Australia 4 days agoStrathpine, Queensland, Australia 1 day agoSlacks Creek, Queensland, Australia 1 week agoDisability Support Worker (Residential Care Officer)South Brisbane, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 5 days agoEight Mile Plains, Queensland, Australia 1 week agoSouth Brisbane, Queensland, Australia 5 days agoSouth Brisbane, Queensland, Australia 15 hours agoExecutive Support Officer - Qld Melanoma InstituteSouth Brisbane, Queensland, Australia 2 days agoInternational Support Officer - Global EngagementBrisbane, Queensland, Australia 2 weeks agoSouth Brisbane, Queensland, Australia 2 days agoBrisbane, Queensland, Australia 3 days agoAdministration Support Officer - Director Support OfficerSouth Brisbane, Queensland, Australia 21 hours agoFortitude Valley, Queensland, Australia 1 week agoTraining Administration Support Officer - PaymentsBrisbane, Queensland, Australia 5 days agoTraining Administration Support Officer - PaymentsSouth Brisbane, Queensland, Australia 4 days agoSouth Brisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 1 week agoDirector Support Officer - Nursing & Midwifery ServicesBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 days agoLogan Central, Queensland, Australia 4 days agoWest Ipswich, Queensland, Australia 1 week agoCommunity and Social Performance Support OfficerVirginia, Queensland, Australia 1 week agoWe’re unlocking community knowledge in a new way. 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