Be part of a team that's built to deliver – driving performance, relationships, and results across our Product Support operations.
We're on the lookout for a motivated and customer-focused professional to step into the key role of Key Account Manager – someone ready to strengthen relationships, deliver tailored solutions, and create real value for our most important customers.
Reporting to the Sales Manager – Product Support, this Laverton-based role will see you partnering with internal teams and travelling across north-west Victoria to provide strategic account management and drive long-term customer success.
At William Adams, your career is more than a job – it's an opportunity to be part of a team that values innovation, thrives on collaboration, and provides clear pathways for growth across our Sales and Support divisions.
With almost 100 years as a Caterpillar dealer behind us, this is your chance to shape the next century of customer excellence.
ABOUT THE OPPORTUNITY
Your main responsibilities will include:
Building a deep understanding of customer operations, strategies, and goals
Managing key accounts and supporting Product Support Sales Representatives
Collaborating across departments to deliver seamless customer experiences
Developing strategic marketing and growth plans for key accounts
Managing loyalty agreements, reviews, and renewals
ABOUT YOU
You're a relationship builder, problem solver, and trusted advisor who takes pride in helping customers succeed. You bring a strong background in sales, product support, or the earthmoving industry, and you know how to turn insights into action.
To be considered for this role you will have the following skills, experience and attributes:
Experience working within large-scale infrastructure or construction environments
Strong mechanical aptitude and practical problem-solving skills
Proven experience managing long-term customer relationships
Strong influencing, negotiation and problem-solving skills
Professionalism, initiative, and a commitment to safety and quality
A drive to deliver results and continuous improvement
Exposure to OEM, transport, waste or construction sectors an advantage
Joining the William Adams family, you will instantly feel welcome and supported. You will have access to our Employee Assistance Program and our Wellbeing portal, packed with resources and tools to support your physical, mental and emotional wellbeing. You will be surrounded by like-minded professionals that are passionate about William Adams values of; Integrity, Excellence, Teamwork, Commitment and Sustainability.
We will provide you with ongoing career and development opportunities, a competitive salary package and various rewards and benefits via The Hub – our reward and benefits platform with discounts at over 470 retailers such as; JB HI-FI, Woolworths, Flight Centre + more
Please note, all applications will be reviewed after the 5th of January due to the Christmas/New Year break.