**Who we are**:
Founded in 1982, Workplace Options (WPO) is the largest independent provider of wellbeing solutions. Through our customized programs, and comprehensive global network of credentialed providers and professionals, we support individuals to become healthier, happier and more productive both personally and professionally. Trusted by 51% of Fortune 500 companies, we deliver high quality care digitally and in person to over 75 million individuals across 116,000 organizations in more than 200 countries and territories. At WPO, you will be joining a team that is committed to improving employee wellbeing around the world.
**Current opportunity: EAP Clinical Team Lead**
**Location: Australia**
**Shift hours: 10am to 7pm (Mon-Fri)**
**Hybrid role**
**Salary: 84-87K AUD plus super**
**What you will do**:
WPO has an exciting opportunity for a Clinical Team Lead who is based in Australia. Our clinical department provides counselling services on a global scale including but not limited to clinical telephonic therapy, clinical case management, structured telephonic/video/in-person counselling, trainings.
**Responsibilities**:
- Maintain a positive and motivated work environment by exemplifying the WPO culture and leading through example.
- Stay up-to-date and knowledgeable of company-wide & department-specific policies and processes, regional/local employee benefits, WPO promise and company initiatives put in place by Human Resources, Leadership & Clinical department.
- Communicate company-wide & team-specific messaging to produce understanding, commitment and motivation from the team.
- Facilitate team lead meetings as necessary to coordinate office strategy and build team morale.
- Monitor & work within the company's workforce management system (Calabrio) to ensure team is adhering to schedule.
- Hold individual 1:1 meeting with the counsellors on the team to review outstanding concerns regarding quality, productivity, referral outcomes and/or process.
- Develop counsellor-specific action via collaboration with coaches & RP data-analysis.
- Work with the regional director/VP of APAC on retention concerns within the team, if any.
- Manage team productivity and clinical quality of the team.
- Ensure the team is using the operational systems efficiently and understand the tools to comprehend their productivity and quality measurements.
- Coach staff on clinical intervention, productivity, audits, documentation, complaints, time-management and overall professional behaviour, where appropriate.
- Audit calls from the team and provide feedback to staff - both written and verbal.
- Comfortable with providing clinical support to remote staff and staff located in other WPO offices.
- Provide clinical supervision to counselling interns.
- Manage VIP callers, client complaints and assist with investigating client-company clinical issues.
- Respond & manage clinical outreaches from Quality - contact directly made by Team Lead.
- Assist with taking calls, responding to online clinical requests and providing in-the-moment support.
- Support with office/facilities management when required.
- Any additional tasks pertinent to the position, as deemed appropriate by management.
**Qualifications/Skills**:
- Counsellor with accompanying Masters Degree.
- Must be registered with ACA/PACFA (counsellors).
- Previous supervisory and/or coaching experience an asset.
- Extensive experience in providing counseling or mental health services (post-qualification).
- Experience providing assessments and/or using clinical assessment tools.
- Training in crisis support, CBT, solution-focused therapy, or mindfulness-based techniques are an asset.
**What we offer**:
At Workplace Options, we don't just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:
Superannuation, Workers Compensation, Military Leave, Long Service Leave, Community Service Leave, Gym reimbursement, Tuition reimbursement, EAP Support Services, Mentorship program, WPO Cares, Employee exchange programme, Comprehensive training provided for this position.
- At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes._
- We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth._
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