You will be responsible for providing support to a team of IT developers and business units by understanding technical and business requirements from an operational as well as project delivery perspective, ensuring best practice standards are followed when using Business Analysis tools and technologies.
What You Will Be Doing
* Develop and maintain appropriate integration functional specifications, system security documentation and associated processes and tools to enable effective business as usual operations and help support the identification, analysis and resolution of integration and system security related faults/issues.
* Manage service delivery to ensure services meet client and business requirements and are delivered in accordance with client service level agreements and departmental processes.
* Act as a conduit between various internal and external stakeholders.
* Provide 2nd and 3rd level technical support.
* Design test cases and develop test scripts for integration solutions.
* Contribute to a culture in which high quality customer service is delivered through fostering adherence to the quality system documentation and industry best practice frameworks such as ITIL and continually seeking improvement.
* Provide specialist advice in the development, maintenance and testing of application interfaces and integration frameworks.
* Provide accurate work estimates and advice.
* Establish and maintain working relationships with peers, clients and vendors to provide a full range of coordinated support services and meet customer service expectations.
* Support and help maintain a workplace safety culture by ensuring that all policies and practices concerning Workplace Health and Safety are applied and a part of day to day operations.
The Skills You Will Need Include Being Able To
* Demonstrate a high level of accomplishment in development and support of integration solutions that use object oriented programming languages, message queuing technologies and SQL Server database components.
* Encourage a strong customer-focus, build an understanding of customer perspectives within the team by fostering strong commitments to customer service and the establishment and maintenance of effective working relationships.
* Draft and maintain procedures and documentation for application Enterprise Integration Solutions support. Manage interface enhancements to improve business performance.
* Establish a strong and positive team environment by involving others, recognising team contributions, identifying learning opportunities and proactively offering assistance.
* Consult and negotiate with a variety of stakeholders to achieve successful outcomes utilising communication and interpersonal skills.
* Demonstrate sound knowledge of Microsoft .Net, Message Queues and SQL database.
* Experience in a Software Development environment or a technical support role and experience in servicing and troubleshooting messaging queues, related support tools and technologies is preferred.
Applications to remain current 12 months.
Occupational group
IT & Telecommunications