Resource Support Officer
Join Silverchain and make a real difference in the lives of people in our community. As a Resource Support Officer, you will play a vital role in coordinating goods and services from external agencies and providing essential administrative support to ensure the timely delivery of home and community support services.
What's on offer
* 6-month contract, based at Park Holme potential WFH options.
* Monday to Friday rostered hours between: 8am – 5pm shifts (no weekend work)
* Competitive hourly rate + super.
* Up to $18,550 tax-free salary packaging options.
* Everyday discounts, including discounted vouchers for Coles, Woolworths, Amazon, Myer, The Good Guys and more.
* Extensive orientation and on-the-job training.
* Comprehensive health and wellbeing resources and support.
What we're looking for
* Excellent interpersonal and communication skills, including written and verbal.
* Strong problem‑solving and decision‑making abilities with attention to detail.
* Ability to thrive in a fast‑paced environment, working autonomously or collaboratively.
* Background in client services, administration, or business support, ideally within health, aged care, or community settings.
* High level computer skills.
* Skilled in managing sensitive scheduling needs.
* Exceptional time management and organisational skills.
The role
* Coordinate brokerage services – arranging timely delivery with clients, staff, and providers.
* Review brokerage and service requests to ensure all documentation and details are complete.
* Handle brokerage service changes, including cancellations, rescheduling, on‑hold requests, and no‑shows.
* Keep stakeholders informed by documenting and communicating service variations.
* Support audits and compliance by reporting issues and resolving invoice discrepancies.
* Maintain accurate client records and database updates.
* Respond to enquiries and provide progress updates.
Why choose Silverchain
Everyone at Silverchain, from our care teams to leadership, plays a vital role in delivering Best Care. It's a team effort. Best Care is care that is safe, personal, connected and effective.
We are proudly one of the few Australian home care providers accredited in both national health and aged care standards. This means the quality of care we provide is expected to meet the same standards as a hospital or residential aged care facility.
As a not for profit organisation, we re‑invest our funds into research and developing innovative models of care to set the industry benchmark for the provision of the best care in the home.
We'll also provide you with opportunities to help you develop and grow in your career, with training and education programs to help you achieve your goals.
How to apply
To submit your application, click 'Apply'.
At Silverchain, we recognise the positive contribution that a diverse workforce makes to our organisation where individuals can be authentic, are respected and celebrated. We strongly encourage applications from Indigenous Australians, people of all ages, gender, abilities, culturally diverse and linguistic backgrounds.
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