Temporary to Permanent
Bella Vista
ASAP Start
Your recent company
This large-scale supply chain organisation provides creative logistics solutions to a broad range of customers across the food and retail sectors. Known for its forward-thinking approach and commitment to customer satisfaction, the business fosters a team-oriented and inclusive work environment.
Your new role
As a Customer Service Coordinator, you will be part of a high-performing transport operations team, supporting day-to-day logistics and customer service functions. You'll be responsible for managing queries, resolving delivery issues, and ensuring smooth communication between internal teams, transport providers, and customers.
Key responsibilities include:
Responding to customer and stakeholder queries via phone, email, and chat
Managing exceptions and troubleshooting delivery issues
Escalating and resolving service-related problems
Supporting continuous improvement initiatives
Maintaining strong relationships with carrier partners and internal teams
What you'll need to succeed
Experience in customer service or supply chain operations, ideally within transport or logistics
Strong problem-solving and conflict resolution skills
Excellent communication and interpersonal abilities
Ability to work independently and within cross-functional teams
Intermediate Excel or Google Sheets proficiency
Calm and professional approach under pressure
What you'll get in return
Temporary to Permanent
$40 p/h + super depending on experience
$70k + super when it goes permanent
Career development and mentoring programs
Office-based role in a modern Norwest location
Roster includes shifts between Monday-Saturday, 7am-6pm (penalties apply)
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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