About EVT: Rydges Newcastle is part of EVT, one of Australasia's market-leading experience creators offering careers that can take you wherever you want to go across entertainment, ventures, and travel. In a world of cookie cutter experiences, here at EVT we believe in changing the game. It's why we all call ourselves Daymakers - because each day is a chance to add the wow factor for our customers and continually grow in our own careers.
Proudly owned and operated in Australia and New Zealand, Rydges offers refreshingly local stays in city, regional and resort-style hotels. We're not just in the neighbourhood, we're part of it. Every hotel is designed for ease, connection and quality. From check-in to check-out, our local heroes bring a can-do attitude and "too easy" service. Whether it's for work or a well-earned break, our place feels like home with the charm of somewhere new. Join us to help make every moment memorable.
EVT has an endless range of roles and careers paths to explore across over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection and Australia's most loved year round alpine resort, Thredbo. Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few. Once you're in, there's no limits on where your career could take you.
Key Responsibilities
* Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, e- mail, messages, and how to interpret availability sources within the reservation systems
* Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
* Stay one step ahead of guests' needs – record and act on their preferences, and handle their messages, requests, questions and concerns
* Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
* Jump into other ad-hoc duties when your colleagues need your help
* Log all guest complaints into duty logs, guest profile notes and ensure that management are aware of any existing or potential guest issues
* Complete check-in and check-out guests from Property Management System Opera through the telephone.
* Effectively manage FIT and group reservations, manage waitlist and "no show' reservations.
* Effectively update PMS with any special requirements, early departures, extensions etc.
* Focus on maintaining a high level of accuracy in both hotel reservations and guest requests. From restaurant bookings, guest amenity requests, room service orders and everything in between effective communication and attention to detail are paramount
* Improve profile management by consistently monitoring and merging individual and company profiles for accurate statistical data and guest recognition
* Maintain knowledge of special rates/ offers/ promotions
* Communicate effectively and maintain key interdepartmental relationships
* In depth software knowledge including but not limited to Property Management System (Opera) and other systems
* Regularly communicate with hotel team to build and maintain key relationships
What You'll Bring
* Experience in a similar customer service role. Ideally working within a hotel setting.
* Compliant – you'll be above minimum age required and relevant Drivers Licence in your state
* Communication skills – guests will need to come to you with concerns as well as compliments, so you'll be easy to talk to
* Fluency in English – extra language skills would be great, but not essential
* Strong organisational skills, work within deadlines and prioritise effectively
* Literate and tech-savvy - you'll need a good grasp of reading, writing, basic maths and computers
* Your problem solving skills will turn issues into opportunities so every guests leaves with great memories
* Ability to work in a fast-paced environment and prioritise workload
* Look smart – wear your uniform with pride and adhere to personal grooming and hygiene standards
* Flexibility – night, weekend and holiday shifts are all part of the job
How You Work
* Daymaker ethos — no one's too big for the small things.
* Inclusive leader — values diverse perspectives; builds belonging.
* Owner's mindset — acts on data/feedback; ships improvements.
* Hands-on and non-hierarchical — leads from the front.
* Resilient and solutions-focused — stays calm, moves fast.
* Growth mindset — learns, shares, and levels up others.
Perks from Day One
* As part of EVT, you unlock Elevate Perks from your first day. Parity for all levels - no ivory towers.
* 50% off dining and stays across EVT hotels – QT, Rydges, Atura, LyLo and more.
* $2 movie tickets + discounts on Gold Class, Moonlight Cinema and Candy Bar.
* Seasonal perks at Thredbo.
* Rapid career growth across our hotel & entertainment network.
* Paid parental leave; community & volunteering opportunities.
Apply Now
Join Rydges Newcastle and become an EVT experience creator, opportunity taker, the ultimate Daymaker.
Join and make a positive impact on our people, communities, and environment every day.
Send your CV and a short cover letter. We welcome applicants from all backgrounds and review applications as they come in - don't wait! We can't wait to see the places your career will go with EVT.