As Latitude expands globally as part of Megaport, we are evolving the way we operate. Within our Pod Model, cross‐functional teams work together to deliver seamless outcomes for customers, and the Account Manager plays a central role in ensuring that alignment.
This role goes beyond traditional account management. You will act as the key connector between Sales, Technical, and Operations teams—owning the transition from signed agreement to successful deployment and ongoing customer satisfaction. You will coordinate server deployments, resolve billing or operational challenges, and proactively identify opportunities for account growth across our international customer base.
The ideal candidate is highly organized, solutions‐oriented, and comfortable operating in a fast‐paced, global environment. Strong English communication skills are essential, along with the ability to collaborate across teams and navigate complexity with confidence.
What You'll Be Doing
* Commercial & Account Support:
* Sales Enablement: Act as the operational right hand for Sales Executives, managing quotes, pricing, and account updates to keep the sales cycle moving.
* Account Growth: Proactively identify expansion opportunities and suggest additional capacity or services that add tangible value to the customer's infrastructure.
* Operational Coordination:
* Project Orchestration: Coordinate server provisioning, migrations, and upgrades by working closely with internal technical teams to ensure perfect execution.
* Delivery Excellence: Track all deployments from start to finish, ensuring internal systems (CRM, tickets) stay accurate and customers are notified of completion.
* Revenue Operations: Configure billing plans (hourly, monthly, or annual) and serve as the first point of contact for invoice queries or plan adjustments.
* Lifecycle Management: Handle account maintenance, including credits and cancellations, ensuring all changes follow company guidelines and maintain data integrity.
* The Pod Engine: Operate as a central figure in our "POD" model, collaborating daily with Sales, Solution Architects, and Ops to streamline the customer journey.
* Continuous Improvement: Follow established processes while contributing fresh ideas to help us scale more efficiently.
* Technical Mastery: Actively build your knowledge of cloud infrastructure, baremetal, and global networking services.
What We Are Looking For
* Effective Communicator: You are comfortable engaging with customers and can translate internal operations into clear, professional updates.
* Meticulous Organizer: You have an eye for detail and a structured approach to work. You take pride in keeping systems accurate and ensuring no task is left unfinished.
* Growth Mindset: You are genuinely curious about the "how" behind technology. You are eager to dive into the technical and operational nuances of cloud infrastructure.
* Adaptable: You thrive in fast‐paced, global environments. You can manage multiple priorities without losing your focus or your sense of humor.
* Background in Customer Success, Account Management, or Sales Support is a major advantage.
* Tech Industry Exposure: Previous experience at a cloud, hosting, or SaaS company will help you get up to speed quickly.
* Tool Proficiency: Experience navigating CRMs (like Salesforce or HubSpot), ticketing systems, or complex billing platforms.
* Technical Foundations: A basic understanding of how servers, cloud environments, or networking work (though we are happy to train the right person).
What We Offer
* Flexible working environments with the ability to do your job from anywhere.
* Generous study and training allowance + 5 days paid study leave.
* Creative, fun, and contemporary workspaces.
* Motivated team of industry experts and new talent.
* Celebrated success with 'Legend' and 'Kudos' Awards.
* Health and wellness program.
* Opportunities for career growth and potential for global intra‐company transfers for interested candidates.
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