Job Title: Client Success Manager Ii
As a seasoned professional in client success, you will play a pivotal role in empowering healthcare organizations to achieve their business goals through effective service delivery and strategic partnerships.
Key Responsibilities:
* Partner with assigned clients to ensure achievement of their business objectives through exceptional service delivery, strong relationships, and measurable results throughout the client lifecycle.
* Build and maintain strategic relationships with key stakeholders in client accounts by understanding and addressing their specific needs, educating them on solutions, driving adoption and utilization, and identifying expansion opportunities.
* Coordinate with Sales and internal departments to support client retention, expansion, and issue resolution while meeting service level agreements and managing client expectations.
You are responsible for providing proactive and consistent communication with clients to ensure progress against objectives and keep them informed of changes through regular meetings. Additionally, you must develop comprehensive Client Account Plans based on deep understanding of our products, assigned clients' health information technology needs, business models, client consumption and utilization metrics, and workflows.
Qualifications & Experience:
* A minimum of 5 years of experience in client success, account management, or 2+ years in Health Information Technology.
* A Bachelor's degree in business, healthcare, information technology, or related field, or equivalent experience.
* 2+ years collaborating with C-Level executives and their teams.
* Proven ability to manage client accounts valued at $175,000+ annually.