Customer Service Coordinator Role
">
We are seeking a skilled and organized individual to join our team as a Customer Service Coordinator. In this role, you will be responsible for coordinating after sales support and maintenance.
">
The ideal candidate will have strong customer service experience, excellent communication skills, and the ability to work effectively in a fast-paced environment. They will also have prior experience in a trade-related field, such as joinery or cabinetry, and knowledge of scheduling software.
">
Key responsibilities include:
">
* Handling and escalating customer enquiries and repair requests;
">
* Accurate data entry of service jobs;
">
* Developing and maintaining effective customer relationships through excellent communication and follow-up skills;
">
* Effectively troubleshooting and resolving issues in a timely and professional manner;
">
* Schedule planning to ensure maintenance is completed on time.
">
This is an exciting opportunity for someone who enjoys taking ownership of a varied and fast-paced role. If you are a self-starter with excellent customer service skills and a passion for delivering exceptional results, we encourage you to apply.
"] ,