Job Title: Senior Operations Manager
A dynamic and exciting opportunity to take on a leadership role in a fast-paced retail environment.
This role offers a unique blend of retail, commercial, warehouse, and workshop operations, providing an engaging challenge with a thriving and expanding business.
* Leadership skills: Proven experience in leading, coaching, and inspiring teams to achieve key performance indicators (KPIs) and exceed business goals.
* Tools or Trade Knowledge: A solid understanding of tools and equipment, whether gained through a retail environment or hands-on trade experience.
* Retail or Operational Background: Experience managing store operations, driving sales, and delivering exceptional customer service.
* Customer-Centric Approach: A passion for creating memorable customer experiences and fostering a service-first culture.
* Operational Expertise: Strong skills in stock management, warehousing, and inventory control to ensure smooth store operations.
* Business Development Focus: A proactive approach to identifying opportunities for growth and innovation.
* Adaptability and Problem-Solving: A can-do attitude, ready to tackle challenges and continuously improve processes.
Key Responsibilities:
* Lead, coach, and develop the leadership and sales team to achieve KPIs and business objectives.
* Drive profitability across all store functions.
* Management of warehousing, stock control, and inventory.
* Oversee workshop operations.
* Driving business development initiatives.
* Continuous innovation and enhancement of business processes.
* Drive customer service excellence, leading by example all the way.
* Recruit, on-board, and train new team members as required.
* Maintain stock displays to achieve optimal promotion of products.
What We Offer:
* A competitive salary and benefits package.
* The opportunity to work with a talented team.
* Ongoing training and professional development opportunities.
About Us:
We are a dynamic and expanding business, looking for experienced professionals to join our team. Our company values include a commitment to customer satisfaction, operational excellence, and continuous improvement.
We are committed to equal opportunities and welcome applications from diverse candidates. If you are a motivated and results-driven individual, we encourage you to apply for this exciting opportunity.