As a key sales professional, we are seeking an experienced Sales Assistant to excel in our customer-facing team.
About this role
* We offer exceptional customer service through various channels, addressing inquiries about products, services, warranty, order processing, data entry and resolving general complaints.
* You will identify sales opportunities and provide first-line technical and clinical assistance, escalating issues to relevant teams as needed.
Your Key Responsibilities
* Manage customer orders for medical supplies and equipment.
* Maintain accurate records of client accounts.
* Monitor deadlines and manage tasks effectively using web-based tools.
* Support cross-functional teams and develop strong relationships with customers.
* Collaborate with departments to achieve sales goals.
* Document technical and customer-reported problems in ticketing systems.
* Provide key metrics to management as required.
Key Requirements
* Minimum one year related experience is essential.
* Broad knowledge of routines and procedures is required.
* The ability to adapt from established procedures is crucial.