Overview
Who are we? UpGuard's mission is to make life easier for security teams. We meticulously create robust solutions that enable our customers to identify, assess, and remediate cybersecurity risk across their attack surface, vendor ecosystem, workforce, and trust relationships. Our integrated cyber risk posture management platform combines comprehensive security ratings, instant risk assessments, templated security questionnaires, threat intelligence capabilities, and agentic AI to give organizations a holistic view of their risk surface.
At UpGuard, our Sales team has not only been pivotal in growing our business but, more importantly, showing the value of our product daily. We have a highly collaborative sales culture and take on a consultative approach, focusing solely on what's best for the customer. In 2024, our Sales team exceeded revenue targets, and we're only just getting started! We're on the lookout for high-energy individuals who are hungry to get better every day, have a desire to win, and are seeking to sell a product that is helping solve a massive problem for businesses across the globe.
Role placement
Where does this role fit in? We are looking for a dynamic, customer-facing Solutions consultant to be the primary technical and product expert for our Customer Success team. The primary focus of this role is to support customer expansion by partnering with Account Managers and Customer Success Managers (CSMs) during complex renewal and upsell opportunities. You will be the go-to expert for our new multi-product offering, responsible for demonstrating advanced technical value and architecting solutions that drive growth within our existing customer base. While your main objective is supporting expansion, you will also leverage your deep expertise to architect complex integrations and serve as a final escalation point for the most challenging technical issues. This role is perfect for someone who excels in a "post-sales" technical environment, loves being a product authority, and thrives on building solutions that directly impact commercial success.
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