Why can't you have both? At Western Building you can
What we're looking for
* Have building and/or insurance experience?
* We have a full time, office-based position waiting for your expertise
About us
We are an Insurance Building Repairer based in Cannington.
We are specialists in Insurance Claim Building Repairs to residential and commercial properties damaged through fire, flood, storm, impact and malicious damage.
We have a position available within our ever-growing Repairs team.
About the role
Repairs team role is responsible for day-to-day customer service and scheduling of property repairs. You will be dealing with clients, internal staff members, tradesmen and customers. This role is similar to rental property maintenance, but with less tenants.
Key activities
* Schedule repairs and keep all stakeholders updated
* Ensure repairs are carried out with a strong focus on repair life cycle, quality of works, customer experience and quality KPI's
* Record accurate and ongoing notes to internal and client systems
* Arrange property make safes as required
* Monitor incoming and outgoing correspondence
* Some report writing is required, experience is not essential, but desirable
The position is office based, team support is essential, so unfortunately, working from home is not an option.
Pros
* No day is ever the same
* Relationship building with clients, trades and customers
* Rewards for meeting and exceeding KPI's
* Extensive training and ongoing support
* Fun office culture
* Frequent staff birthday celebrations, including morning tea, with cake AND party pies and sausage rolls
Cons
* No day is ever the same
* KPI's to meet and exceed
* Staff must sing happy birthday to you on your birthday – we are skilled in building not singing
Desired skills
* Exceptional level of customer service
* Exceptional organisational and time management skills
* Be results driven, striving to meet and exceed KPI's
* Proactive and solution focused
* Excellent verbal and written communication skills
* Strong attention to detail
* Ability to thrive in a team environment
This is a fast paced, extremely busy, customer service focused environment. If you feel you have a positive can-do attitude, attention to detail and take pride in what you do, please apply right now!!!!
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