Overview
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OTR Group (Viva Energy Retail) is part of the Viva Energy Group – an ASX-listed powerhouse aiming to become Australia's largest convenience retailer. Our network includes more than 1,000 locations nationwide, bringing together Viva Energy Australia's footprint and ongoing innovation. We are excited to redefine the retail landscape in Australia.
The Role
This is not your typical retail operations role — it's a dynamic, customer-facing position blending commercial sales, stakeholder management, and operational excellence. As our Retail Operations Manager, you'll oversee a portfolio of around 35 Retailers, build strong relationships, support growth, and influence retailers to make commercially sound decisions that drive mutual success. You'll guide Retailers on performance, HSSE standards, site operations, people development and customer experience, while identifying opportunities to grow volume and strengthen the Viva Energy network. If you thrive in a role with daily variety, enjoy being on the road, and are confident coaching others to high standards, this is an exciting opportunity to make a real impact.
Responsibilities
* Manage and grow a portfolio of retail sites, identify new business opportunities and drive targeted acquisitions.
* Coach and support Retailers to deliver high performance, ensuring alignment with Viva's Customer Commitment.
* Lead key account management activities to meet volume and margin targets.
* Conduct regular site visits, performance reviews, and implement action plans to improve site operations.
* Ensure compliance with HSSE standards, contracts, and operational manuals.
* Champion customer experience initiatives including Net Promoter Score, Mystery Motorist Program, and Tell Shell.
* Act as a business consultant to Retailers, advising on inventory, merchandising, financial management, and staff development.
* Maintain strong internal and external stakeholder relationships, ensuring timely and effective communication.
What We Offer
* Join a dynamic team at a renowned South Australian company, known for innovation and outside-the-box thinking.
* Be part of a journey with opportunities as we expand nationwide.
* Access exclusive staff benefits via the OTR App.
* Access the free and confidential Employee Assistance Program (EAP).
About You
* Tertiary qualification or relevant commercial experience.
* Proven sales experience, ideally in a retailing environment.
* Strong change management and stakeholder engagement skills.
* Demonstrated ability to coach, influence, and negotiate effectively.
* Commercial acumen with experience in budgeting, P&L analysis, and contract management.
* Strong project management and planning capabilities.
* Safety-focused with a commitment to HSSE compliance.
We welcome applicants from diverse backgrounds including Aboriginal and Torres Strait Islander people and encourage and support diversity in our traditional and non-traditional roles.
Please note: This role is being sourced by our internal Talent Acquisition team; no applications via external recruitment agencies will be accepted.
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