For over 30 years, we have been expanding across multiple regions in Australia, offering a range of vehicle brands. We are currently seeking an IT Support Technician to join our National IT Team.
Role Overview
We are looking for a motivated individual to perform primary IT phone support duties, ensuring timely answer and logging of inbound calls. The successful candidate will also be responsible for resolving known errors and defined issues, as well as preparing and setting up equipment and establishing on-site infrastructure.
This is a great opportunity to work with a highly successful national team in a great working environment with plenty of growth and opportunity for the right person.
Key Responsibilities:
* Perform primary IT phone support duties, ensuring timely answer and logging of inbound calls.
* Resolve known errors and defined issues or distribute to relevant technicians/administrators for resolution, where required.
* Prepare and set up equipment (PC/Laptops) and establish on-site infrastructure.
* Communicate with stakeholders on request progress.
* Maintain an IT asset register with changes to stock.
* Maintain records of staff details as change requests are submitted.
* Provide onsite support, if required.
* Ensure resolution SLA's are maintained.
* Assist the IT team as needed.
About You:
We are looking for an individual with:
* Foundation IT qualifications from a tertiary institution or vendor.
* Intermediate certification in Microsoft suites.
* 1-2 years of experience in a customer service environment.
* A high degree of accuracy and data management skills.
* Exemplary telephony and written communication skills.
* The ability to work effectively in a team environment.
Benefits of Working with Us:
You can expect:
* Commitment to development and mentoring from your team.
* Discounted Bupa Private Health Insurance.
* Employee Assistance Program.
* Opportunity to grow and expand within a successful industry group.
All employees must meet specific requirements, including entitlement to work in Australia and completion of a Federal Police Check and a Traffic History check.