Senior Retail Operations Manager
Lead high-performing retail teams in Sydney and Melbourne to drive sales and deliver exceptional customer experiences.
About the Role:
* Oversee store operations, performance, and people management of two Australian locations.
* Develop key performance indicators (KPIs) and provide regular insights to senior stakeholders.
* Ensure excellence in day-to-day retail operations across both sites.
* Own and execute national retail strategy, including visual merchandising, service standards, and local marketing initiatives.
* Collaborate with head office teams to align digital and physical retail efforts.
* Analyse store performance and implement initiatives to improve conversion rates, average order value, and customer satisfaction.
* Lead recruitment, training, and performance management for retail staff.
You will be a strong fit if you have:
* 10+ years' experience in multi-site retail leadership roles, ideally in homewares, furniture, or lifestyle sectors.
* A proven track record of driving retail performance and leading high-performing teams.
* Strong commercial acumen with experience interpreting sales data and managing profit and loss statements.
* A passion for customer experience and creating an engaging in-store environment.