Technical Operations Specialist Role
We are seeking an experienced Technical Operations Specialist to join our team. This role will be responsible for providing technical support, troubleshooting, and managing end-user technology to ensure seamless day-to-day operations for employees.
Key Responsibilities:
* Adhere to strict IT processes and Service Level Agreements (SLAs) to ensure efficient operations.
* Ensure adherence to global and regional standards and policies.
* Implement approved system administration methodologies and processes.
* Collaborate with ITSM teams to assist with the Change Management process.
* Provide high-priority incident management during terminal incidents.
* Manage end-to-end incident resolution of lower-priority incidents.
* Investigate escalated incidents and provide resolutions in line with agreed SLAs.
* Provide after-hours response to critical incidents on a rotational rostered basis.
Required Skills and Qualifications:
* Minimum 1 year of experience in EUC support roles.
* Exposure to logistics/supply chain environments advantageous.
* Desktop and infrastructure support experience with active knowledge of relevant troubleshooting skills and tools.
* Proactive automation of system administration tasks using scripting languages.
* Experience in operations teams providing 24/7 support.
* Understanding of business-related IT systems from an engineering perspective.
* ITIL-aligned environment and familiarity with Incident, Change, Problem, and Continuous Improvement frameworks.
* Able to work at heights to provide support on mobile computer terminals, vehicle-mount, and handheld devices.
* Good interpersonal skills with ability to build relationships across all levels of the organization.
* End-user computing and administration skills including Microsoft Windows, Active Directory, Office 365, SOE/MOE, and application deployment.
* Confident use of ITSM toolsets such as ServiceNow.
* Understanding of orchestration and automation tasks within an IT environment.
Benefits:
Join a diverse and professional team pushing trade further and faster towards a seamless supply chain.
Opportunity to invest in innovation and work at the cutting edge of disruptive technology.
Others:
Equal opportunity employer promoting based on qualifications, skills, experience, and fit with our culture and values.
Strong encouragement for persons from non-traditional backgrounds to apply.