Senior Technical Support Engineer - Azure Local (Stack HCI)
Join Microsoft as a Senior Technical Support Engineer - Azure Local (Stack HCI). Be among the first 25 applicants to apply for this exciting opportunity.
Microsoft’s Customer Experience & Success (CE&S) organization aims to empower customers to accelerate business value through exceptional experiences leveraging Microsoft’s products and services. Within CE&S, the Customer Service & Support (CSS) team focuses on building trust through seamless support, powered by AI technology to resolve issues efficiently and prevent future problems.
We are seeking passionate individuals who excel in delivering customer success. As a Senior Technical Support Engineer, you will troubleshoot and resolve complex customer issues, enhancing your technical skills and career growth. This role offers flexibility to work up to 50% from home.
Responsibilities
* Response and Resolution: Investigate and resolve complex technical issues, acting as a trusted advisor to customers, and collaborating across teams.
* Readiness: Share knowledge through community building, technical coaching, and mentoring.
* Technical Proficiency: Continuously develop skills to handle complex issues through training and readiness programs.
* Product/Process Improvement: Work with engineering teams to identify product defects and develop diagnostic tools and automation techniques.
Qualifications
Minimum 5+ years in technical support, consulting, or IT, or a Bachelor's in Computer Science/IT with 3+ years of relevant experience. Deep expertise in areas including:
* Azure Stack HCI (Azure Local)
* Windows Admin Center
* Hyper-V and VM deployment
* Clustering and Resilient Storage (Storage Spaces Direct)
* Windows Backup, VSS, PowerShell scripting
* Network analysis, remote file systems, DNS, SDN
* Tools like Sysinternals, Fiddler, NetMon, Procmon, Perfmon
Soft Skills
* Excellent verbal communication for technical and non-technical audiences
* Negotiation and problem-solving skills
* Customer-focused mindset
* Team collaboration and adaptability
* Leadership qualities for mentoring and driving initiatives
This position requires flexible working shifts based on operational needs, including rotations such as Monday to Friday 11:00 AM - 7:00 PM, Tuesday to Saturday 7:00 AM - 4:00 PM, or Sunday to Thursday 10:00 AM - 6:00 PM.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration without regard to age, ethnicity, gender identity, disability, or other protected characteristics. Reasonable accommodations are available during the application process.
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