Katherine Town Council is the Municipal Council for Katherine, NT. Providing services to the Katherine Community relating to rates, roads, infrastructure, animal control, waste management and other core essential services.
At the heart of the Big Rivers region is Katherine, the fourth largest township in the Northern Territory. Outside of Darwin and Palmerston Local Government Areas, Katherine is the next major regional centre closest to the Port of Darwin; the only major multimodal port located in Northern Australia and Australia’s gateway to the Asia Pacific.
Katherine is located at a critical crossroads point for Northern Australia and the top end, connecting Perth to Darwin from the west and Adelaide to Darwin through the north/south highway and rail corridor. Katherine services the wider region with access to education and medical services.
Around 8,000 people live in the Katherine municipality. The local RAAF Airbase at the Katherine suburb of Tindal adds around 2,000 to this figure making it over 10,000 people living and working in Katherine.
Our Community is at the center of everything we do. In achieving this, we continue to the vision where:
- Katherine is welcoming, vibrant, family‑friendly, and fosters diversity and unity.
- In Katherine, everyone belongs, everyone feels protected, and there is a sense of community
- Our vision recognises the importance of valuing our environment and investing in our people and culture.
VISION
Katherine Town council's vision is for Katherine to be a place of opportunity where we live, work, learn and grow together.
MISSION
Together, we will work effectively today, to shape our exceptional future tomorrows.
VALUES
- Accepting of DIVERSITY
- Sense of COMMUNITY
- Respect for PEOPLE, our ENVIRONMENT and our CULTURE
About You
- Current NT Drivers licence
- Excellent literacy and numeracy skills
Position Summary
This position provides customer services at either the Visitor Information Centre or the Katherine Public Library and will be provided to work at either of those locations or the Civic Centre depending on demand.
Key Requirements
- Experience in Local Government
Position's Key Responsibilities
- To provide consistent high quality customer service including selling and upselling products.
- Operate relevant software systems
- Maintain stock and inventory, ensure site is clean, tidy and visually appealing.
- Communicate professionally with relevant stakeholders, operators and members of the public via various forms including phone, in person and electronically.
- Receive and balance financial transactions as required and in accordance with Council procedures.
- Assist the site supervisor in general duties as requested, including providing information and accurate advice to patrons.
- Understand and become familiar with resources, information and services at all sites and be able to communicate that information effectively to members of the public, patrons and staff.
- Work collaboratively as a team, communicate respectfully with team members.
- Ensure compliance with work health and safety requirements, comply with workplace procedures and participate in activities related to work health and safety.
- Ensure compliance with Council policies and procedures
- Other reasonable duties at level as advised by the site supervisor
Organisational Responsibilities
- Work in accordance with Council's Vision and Mission statement.
- Provide excellent customer service through incoming telephone calls, email and front counter enquiries
Job Functions
Community development
Job Benefits
- 25% Casual Loading Level 3 Step 1
- A friendly and inclusive environment
Selling Point
Opportunity to make a positive impact and represent Katherine Town Council.
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