IT Support Specialist Job
About This Role
We are seeking a highly skilled and proactive IT Support Specialist to join our team. In this role, you will provide technical support to end-users across various platforms, including Windows workstations and servers, Active Directory, Citrix environments, Microsoft 365, and more.
Key Responsibilities
* Provide responsive technical support via phone, email, and ticketing systems
* Log, categorize, prioritize, and resolve IT incidents and service requests
* Escalate complex issues to senior engineers when required
* Troubleshoot and repair hardware issues, including desktops, laptops, and peripherals
* Perform user account administration, including creation, updates, and removals in line with IT processes
* Maintain accurate user records in Active Directory
* Identify recurring issues and report trends to IT leadership to support continuous improvement
* Assist with ICT projects, such as software deployments, system upgrades, migrations, and infrastructure initiatives
* Participate in scheduled system maintenance activities
* Follow organisational quality frameworks, ICT policies, and security procedures
* Actively contribute to team collaboration, knowledge sharing, and IT service improvement
* Undertake additional reasonable duties as directed by the leadership team
Requirements
To be successful in this role, you will require:
* A strong background in IT support, ideally with 3-4 years of experience in a L2 IT Service Desk or Technical Support role
* Hands-on technical skills across Windows workstations and servers, Active Directory, Citrix environments, Microsoft 365, and other relevant technologies
* Solid understanding of ITIL service management principles
* Experience with Microsoft Intune, Freshservice, and other ITSM platforms is desirable
* Excellent communication skills with the ability to explain technical issues clearly to non-technical users
What We Offer
We offer a competitive remuneration package, including:
* $80,000 per annum + SUPER
* A permanent opportunity with a stable organization
* On-site working arrangement (5 days per week)
Contact Information
Please feel free to reach out directly if you have any questions.