This is a Customer Service Representative role with GPC Asia Pacific based in QLD, AU GPC Asia Pacific Role Seniority - junior More about the Customer Service Representative role at GPC Asia Pacific About Auto Parts Group (APG) At Auto Parts Group (APG), we aim to be Australia’s top independent supplier of genuine and aftermarket automotive parts, providing our customers with a "Real Advantage." APG is part of GPC Asia Pacific, a leading supplier of industrial and automotive parts in Australia, New Zealand, and Southeast Asia. GPC has over 8,000 employees in Asia Pacific and more than 60,000 globally, with well-known brands like Repco, NAPA, AMX, and Motion Industries. About The Role As a Customer Service Representative, you will: Provide excellent customer service by managing parts inquiries, requests, and quotes. Handle phone services and ensure a professional customer experience. Use APG systems to manage parts and inventory. Address customer escalations and maintain order records. Meet KPIs and focus on continuous improvement. About You We are looking for someone who is: Passionate about customers and service. Experienced in customer service and sales, with strong relationship-building skills. A self-starter with a proactive, solutions-focused mindset. Reliable, punctual, and a confident communicator. Benefits APG 'Me' Day: A paid, flexible day for team members to use as they wish. Paid Parental Leave: Newly introduced paid parental leave for permanent employees. Training: Comprehensive training, support, and resources provided. Business Perks: Exclusive discounts with retailers like Woolworths, JB HIFI, Caltex, and Hoyts Cinemas. Events: Regular team catch-ups, monthly events, and annual awards. Wellbeing: Free, confidential Employee Assistance Program (EAP) for you and your family, including financial and legal counselling. Diversity: A diverse team with varying ages, nationalities, abilities, and cultures. Security: A 30-year strong and growing business. About The Work Environment… Now is the perfect time to join our dynamic team as we focus on continuous improvement, technology, and safety. We are driven to provide the best customer experience and need individuals to help us reach our goals. It all starts with you. Interested… Please click on the "Apply" button and submit your resume. Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest! GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons. Before we jump into the responsibilities of the role. No matter what you come in knowing, you’ll be learning new things all the time and the GPC Asia Pacific team will be there to support your growth. Please consider applying even if you don't meet 100% of what’s outlined Key Responsibilities Providing customer service ⚠️ Handling escalations Meeting KPIs Key Strengths Customer service experience Relationship-building skills Proactive mindset Sales experience ️ Communication skills Technology proficiency Why GPC Asia Pacific is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that’s right for them. So when you apply you have the chance to show more than just your resume. A Final Note: This is a role with GPC Asia Pacific not with Hatch.