Hardware Support Specialist
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As a hardware support specialist, you will play a critical role in ensuring the smooth operation of our data centers' production, GCC, and Lab environments. Our team strives for high availability, scalability, and performance of all hardware.
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Main Responsibilities:
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* Troubleshoot, diagnose, and coordinate repairs for complex hardware problems on enterprise-class servers and infrastructure.
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* Work closely with hardware vendors to understand and solve problems as needed
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* Collaborate with your team and partner teams to help support the hardware break-fix process to overcome technical challenges
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* Document new processes and procedures as needed
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Qualifications:
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* A minimum of 2 years' experience with Linux-based operating systems on an enterprise-class server level.
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* Ability to troubleshoot hardware such as NVMe, GPUs, Motherboards, DIMM Modules, etc.
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* Demonstrate the ability to drive complex problems to resolution
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* Excellent problem solving, hardware management, time management, and interpersonal skills required
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* Basic understanding of technologies such as OOB, DNS, DHCP, TCP/IP, VLANS, SSH, SCP, PXE, Switching, Routing, etc.
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* Must be able to communicate at a level appropriate to the audience
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* Bachelor or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), Computer Science (CS), or a related field.
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* Experience using the ServiceNow platform preferred but not required
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About the Team:
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You will be part of a growing and developing team within the Australian region. You will work with a global team of technically diverse engineers with the primary responsibility of ensuring that servers in need of repair are diagnosed and repaired as quickly as possible while maintaining a high standard of quality.
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Your Benefits:
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We strive to create an accessible and inclusive experience for all candidates. If you require any accommodations during the application process, please let us know.
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We approach our distributed world of work with flexibility and trust. We offer a range of benefits to support your career growth and well-being.