4 days ago Be among the first 25 applicantsJoin the thriving team at Salter Brothers Hospitality as our newGroupReservations Manager.Reporting to our Group Director of Sales you will play a pivotal role in ensuring a seamless and unforgettable experience for guests across our portfolio of luxury hotels and retreats. You will lead our a high-performing central reservations team, optimising booking channels and ensuring seamless communication across departments. You and your team will shape the guest journey from the first inquiry to confirmed bookings, while supporting strategic revenue goals.The role and key duties;Lead and inspire the reservations team, allocating resources effectively to optimise performance across all booking channels.Ensure exceptional quality in all guest communications—email, phone, and web chat—reflecting our luxury brand standards.Maintain accurate and accessible data to support efficient inquiry conversion and informed decision-making.Collaborate with Revenue Management to understand and apply rate strategies and yielding restrictions across approved channels.Communicate central reservations strategies to Commercial, Central Services, and General Managers to align with commercial objectives.Support a culture of total revenue management across the business, empowering team members and stakeholders.Provide regular, constructive performance feedback and address issues promptly to drive team success.Facilitate access to training and development opportunities to build team capability and service excellence.Foster a collaborative, service-oriented team culture focused on both internal and external client satisfaction.Generate and analyse performance reports to inform future strategies and optimise group business.Ensure all incidents and injuries are promptly addressed, documented, and resolved with corrective actions.Collaborate with Sales, Revenue, and Operations teams to drive distribution excellence and maximise group revenue.Monitor group booking trends across the portfolio and provide insights and recommendations to senior leadership.Assist in budgeting, forecasting, and financial analysis for group business in line with strategic goals.Handle guest inquiries and complaints related to group bookings with professionalism and a focus on loyalty.Essential criteria required to be considered;Proven experience in a reservations or revenue management leadership role within luxury hospitality.Strong understanding of hotel systems (PMS, CRS) and distribution channels.Exceptional communication, analytical, and organisational skills.A proactive, solutions-focused mindset with a passion for service excellence.Ability to lead, coach, and develop high-performing teams.Comfortable working under pressure and managing competing priorities.Flexibility to work varied shifts weekends, and holidays as required.To apply, please press the apply now button or for a confidential discussion please contactEmma Martinour Director of Talent Acquisition onemma.martin@salterbrothershospitality.comSeniority levelSeniority levelMid-Senior levelEmployment typeEmployment typeFull-timeJob functionJob functionManagement and ManufacturingIndustriesHospitalityReferrals increase your chances of interviewing at Salter Brothers Hospitality by 2xGet notified about new Reservations Manager jobs in Brisbane, Queensland, Australia.Brisbane, Queensland, Australia 1 day agoAssistant Venue Manager | Cleveland Sands HotelBrisbane, Queensland, Australia 2 weeks agoHamilton, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 15 hours agoAssistant Manager Front Office - 12 months Maternity CoverBrisbane City, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 2 weeks agoHamilton, Queensland, Australia 1 week agoBrisbane City, Queensland, Australia 1 month agoBrisbane, Queensland, Australia 22 hours agoGuest Services Manager The Constance Hotel -BrisbaneFortitude Valley, Queensland, Australia 1 week agoDutton Park, Queensland, Australia 1 week agoUpper Mount Gravatt, Queensland, Australia 1 week agoNudgee Beach, Queensland, Australia 1 week agoBrisbane, Queensland, Australia 4 months agoManager Partner Revenue Optimization- Brisbane, AustraliaBrisbane, Queensland, Australia 21 hours agoTeneriffe, Queensland, Australia 4 days agoGaythorne, Queensland, Australia 1 week agoSenior Manager Revenue and Balance Sheet AnalyticsBrisbane, Queensland, Australia 3 days agoBrisbane, Queensland, Australia 2 weeks agoNorth Ipswich, Queensland, Australia 3 weeks agoWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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