Please be aware there have been some accounts impersonating us. Our communication will always be from a momentum.com.au or hydro.com.au email address. Contact us at recruitment@hydro.com.au if you need to verify anything.
Credit Support Consultant
We're Momentum Energy – a power company owned by Hydro Tasmania, Australia's largest generator of renewable energy. We're on a mission to make energy simpler, and more human for customers. And it starts with our people: as we grow, we're nurturing a culture of belonging, where diverse views and experiences are embraced and everyone is valued and respected. We encourage applications from qualified candidates of all ages, cultural backgrounds, abilities, genders and sexual orientations and are happy to adjust our recruitment processes, even in ways we may not have thought of before. Please reach out to us about any adjustments or support you may require.
What you'll do:
You'll be part of Momentum Energy's Credit Support team – a team that celebrates its achievements and its people. You'll conduct respectful, efficient and effective debt minimisation activities.
The key aspects of the role are:
* Managing a portfolio of customers in a fast paced inbound and outbound environment
* Engaging with customers to gain an understanding of their situation and use your keen sense of judgement to negotiate solutions to get them back on track and improve their financial situation
* Investigate and resolve customer issues and disputes by listening and engaging
* Assessing customers for payment support via the Keeping Momentum program and relevant government assistance
* Educating customers to ensure adherence to future obligations
You're a great communicator and relationship builder, you're passionate about caring for customers, and finding solutions that are best for our customers. You're a self-starter who is positive, optimistic and you pride yourself on delivering exceptional results whilst operating in an ethical, personal and professional manner.
It would be awesome if you have:
* Collections experience in the energy industry or experience in a similar credit management role (Banking and Telco)
* Customer service or tele-sales experience in regulated industries such as Banking, Telco and Utilities
* Ability to use multiple systems and multi-task whilst displaying attention to detail
* Strong interpersonal and relationship building skills
* High quality communication and negotiation skills
* Proven conflict resolution and problem solving skills
* Versatility, resilience and a customer-centric mindset
* Demonstrated ability to drive your own productivity, back yourself by making decisions
What's in it for you?
You'll work in an incredibly fun and rewarding business that genuinely values its people and customers.
We are super proud of where we work, our workplace and work culture. We pride ourselves on balancing work and home life and offer a truly flexible work environment, a competitive remuneration package, and the opportunity to play a role in Australia's renewable energy transformation.
Interested but not sure if you tick enough boxes? At Momentum, we believe in the power of unique backgrounds and skillsets. And really, box-ticking is overrated. So even if you feel you don't meet all the requirements listed, we strongly encourage you to apply.
For any recruitment enquiries or for any accessibility or workplace adjustment enquiries including alternative ways to apply please contact us at david.talamelli@momentum.com.au or +61 402 681 632.
Upload your CV and let us know you're interested. Just because the role's not there today doesn't mean you're not just the person we're looking for.
Part of making energy more human is making our people feel that way too. Our office on Collins Street was built by us and for us, with a mix of different environments to support all sorts of working styles. But we know that support isn't just about what you do on the clock. So here's how we look after all the other important stuff.
Humans
Planet
Growth
Balance
Disability
Humans
As a company we have one main goal, and it's making energy simple for customers. We know this industry can be pretty tricky, so we're working on ways to fix that. The more we can do to make things easy to understand for our customers, the better.
What if I have a disability?
We're big on inclusion here, and we're committed to improving opportunities for people with disability.
We recently published our Disability Inclusion Action Plan, which sets four goals:
* create more opportunities for people with disability to engage with us
* increase employment opportunities for people with disability
* change community attitudes towards people with disability, and
* create more inclusive systems and processes
Want to check the details? View our Disability Inclusion Action Plan 2020-2023 in PDF or Word format.
Planet
The future of energy is renewable, which is why it feels good to be owned by Australia's largest renewable generator, Hydro Tasmania. With their support we're working on ways to expand the kinds of renewable energy options we're able to offer.
We sweat the small stuff, too – with separate bins for coffee grounds, compost and soft plastic. And if you ever forget your green bags, we've got some you can borrow.
Whether you're an up-at-five athlete or afternoon ambler you'll get access to wellness coach who can help you with things like ergonomics and nutrition.
You'll get all the usual suspects too, like staff rewards programs and discounts on gym memberships and private health insurance.
Growth
The energy industry is competitive, and we're pretty ambitious. So if you're a go-getter with big ideas, we want to know you – especially if you want to see your ideas and contributions make a real difference.
And because we want the best people, we're big on flexibility too. Which means accommodating your particular needs, differences and abilities (and being open to all the ways we can do that).
Balance
You spend a lot of time at work, but we know there's plenty that goes on outside of it too. We offer an Employee Assistance Program so you can get support when things aren't quite running smoothly, and a no-questions-asked recharge day for when you just need to look out for you.
The team is always looking at where we can offer extra support to our people. More recently this has meant establishing a family and domestic violence support package, and providing ongoing super contributions during any unpaid parental leave.
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