Overview
Are you looking for an opportunity to work in a complex organisation? This is an exciting opportunity to join North Regional TAFE and live in one of the most pristine, remote and exciting regions in our State.
We are establishing a 12 month appointment pool of Service Desk Support Officers. Suitable applicants will be placed in a pool from which appointments may be made for vacancies that arise in the next 12 months. We may offer permanent, fixed term, full time, part time or casual appointments, with the possibility of a further term and/or permanency.
Two permanent positions available for immediate start, in Broome and Karratha
Responsibilities
In these positions, you'll be responsible for keeping our computer systems running smoothly and supporting staff with both software and hardware issues. This includes troubleshooting day‑to‑day technical problems and helping team members understand how to use the tools they rely on.
You'll often be the first point of contact when something isn't working, so your ability to communicate clearly, stay calm under pressure, and guide people through solutions is essential.
Qualifications and experience
We're looking for someone who enjoys problem‑solving, has a solid understanding of common IT systems, and is comfortable working with a wide range of users—from those who are very tech‑savvy to those who need a bit more guidance. If you're someone who takes pride in delivering great support and keeping operations running smoothly, this role will suit you well.
About NR TAFE
About Us North Regional TAFE (NR TAFE) is the largest provider of training and vocational services in the north of Western Australia, servicing communities and industries across a region exceeding one million square kilometres.
NR TAFE has 11 campuses, from Wyndham in the north to Newman in the south, with the College's three largest delivery centres at Broome, Karratha and Pundulmurra (South Hedland).
Our values reflect how we work to meet our purpose in creating opportunities through great learning experience. We are driven by our passion for education, delivering more than 200 nationally recognised qualifications and strive to provide educational opportunities to everyone, regardless of background, economic status, gender, race or location.
NR TAFE is committed to equal employment opportunity and embraces diversity and inclusion within its workforce. We welcome and encourage applications from people from diverse backgrounds including people with disabilities, Aboriginal and Torres Strait Islander people and people from culturally diverse backgrounds.
Benefits
What we offer:
* Five weeks paid leave and the option to accrue an additional two weeks leave each year by working a 39-hour week.
* District Allowance from $7,436 - $18,898 per annum.
* Air-conditioning subsidy to offset a proportion of your power bills during applicable months.
* Flexible working arrangements.
* Tax reducing salary-packaging options
* Employer Superannuation Contribution of 12%
* Access to NR TAFE's corporate uniform.
* Free access to confidential Employee Assistance Program (EAP) for you and your family.
* Up to five days Cultural Leave for Aboriginal and Torres Islanders
Want to know more?
Please contact Jake Chorlton, Manager Information Services (CIO) on or email *************@nrtafe.wa.edu.au
How to Apply
Please refer to the Job Description Form for full position details and the Application Information as these documents will assist you with the preparation of your application.
Applicants are required to apply online and submit by the closing date detailed below.
* A comprehensive Resume including two professional referees
* A written application addressing the selection criteria outlined in the attached Job Description Form.
Advertised Reference Number: NRG006.26P
Please ensure your application documents are complete and ready for upload, prior to clicking on the Apply for Job button.
If you are experiencing any difficulties applying, please contact Establishment & Recruitment on 3***.
Other conditions and eligibility
Eligibility for employment is subject to obtaining a satisfactory Department of Education Criminal Clearance. If this position involves contact with children, the recommended occupant will also be required to obtain a Working with Children (WWC) Card.
To be eligible for appointment Australian Citizenship, relevant visa or permanent residency is required.
This selection process may be used to identify suitable applicants for similar vacancies that arise within the next 12 months.
Important
Please note… The onus is on the applicant to ensure that their application is received by the closing date and time. Late applications will not be accepted.
Applications close Tuesday 3 February 2026 at 4.00 pm (WST).
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