Overview
Customer Solutions Team Leader - Full Time - Noarlunga at Vodafone. Are you passionate about making a difference? Do you love leading and being part of a team? You may have what it takes to join our amazing team
Our Customer Solutions Team Leaders are passionate, enthusiastic and driven, with a genuine love of people and technology. Working in one of the world's largest telecommunications companies, we aim to open all sorts of possibilities – not only for our customers, but for our people too.
Responsibilities
* Lead the store daily in partnership with the regional manager, including assisting with merchandising and product launches and helping others meet and exceed sales objectives.
* Provide training experiences that set you up for leadership success and coach your team to deliver personal customer experiences that count.
* Maintain availability across a 5-day, 7-day rotating roster, including weekends, peak trade days and public holidays; complete 4 days of virtual and in-person training.
Qualifications
* You are a passionate customer advocate with the desire to be yourself when connecting and having fun with our customers
* Competitive drive and confidence to succeed in a fast-paced sales environment
* Excellent communication and leadership skills
* Three or more years of sales and/or customer experience in telecommunications or a related industry
* Prior management experience is preferred
* The ability to collaborate with key stakeholders on initiatives beyond store walls
* Most importantly you will be a customer champion delivering great customer experiences, driving awareness of a customer centric culture
What We Offer
* Competitive salary package with uncapped earning potential and generous loading rates
* SIM plan with unlimited calls, texts and data – stay with us and never pay a phone bill again
* Access to wellbeing programs and exclusive discounts
* Additional leave benefits, include charity leave, thank you leave, additional 'your' leave and gender affirmation leave
* Training support: get the inside scoop on all the latest tech from brands like Apple and Samsung
* Exciting opportunities to further your career into a leadership role or head office position such as our 'Future you' program that supports the development of your skills and career aspirations
To be considered for this role, you must be an AU/NZ Citizen or Permanent Resident.
We believe in the power of people and the power of collaboration, so apply now and let's be bolder and better together
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