IT Support Specialist
We are seeking a skilled IT Support Specialist to join our technology team. As an IT Support Specialist, you will play a vital role in delivering high-quality technical support to our end-users.
You will work autonomously and collaboratively with our broader technology team to provide advanced technical support across a wide range of hardware, software, networking, and cloud-based systems.
Responsibilities:
* Provide technical assistance to end-users via phone and email.
* Resolve complex technical issues related to hardware, software, networking, mobile device management, and cloud platforms.
* Manage escalated support requests through a ticketing system.
* Diagnose and resolve internal and external network issues.
* Monitor systems and services to ensure ongoing reliability and performance.
Requirements:
* Demonstrated experience in a customer-focused IT support role.
* Demonstrated experience in Level 2 IT support.
* Practical knowledge of ITIL service management processes and ticketing systems.
* Proven problem-solving skills with the ability to assess issues, identify solutions, and implement them effectively.
* Familiarity with MDM platforms such as Microsoft Intune.
* Proficient with remote support tools and virtual desktop environments.
* Strong organisational skills and a proactive approach to learning and development.
* Certificate III in Information Technology or a related field.
* Industry certifications such as CCNA or MCSA (preferred).