* Assistant Store Manager Repco Tweed Heads Full...
Posted 8 days ago
Job Description
Role: Customer Service Manager
Location: Head Officebr>Work Type: Full Time Salaried
Salary: $76,515 - $77,000 + super
The Company
Trippas White Group is one of Australia's leading restaurant and catering companies, managing a diverse portfolio of iconic venues and providing catering services to a host of well-known and respected organisations.
The Role
In this unique role, you will lead your team to ensure sensational customer experience for guests, supervision of operations and the general day to day tasks. You will also be responsible for providing a positive environment amongst the team.br>
In this busy role, you will demonstrate effective time management to ensure the smooth running of the customer service department while delivering exceptional customer service.
Your role will include:
Being an escalation point for guest queries, complaints and concerns
Addressing customer queries in a prompt and professional manner via telephone, email and website
Providing after-service care e.g. follow up calls, surveys, debriefs with team
Developing and updating customer service training manuals and policies/guides
Working with other departments to ensure policies/guides are correct and updated
Recruiting and training new staff
Operating booking and telephone software; emails etc.
Managing and rostering staff according to department/seasonal needs
To ensure your success in this role you will have:
A minimum 1 years' experience in a leadership role in a well established environment Ability to work 5 days within a 7 day roster with 2 days off in a row
Passion for providing quality and exceptional customer service
The ability to achieve business goals, financial budgets and service standards
Exposurein an upmarket environment - similar quality and standards are expected.br>Extensive knowledge and passion about the industry, local competitors and "what's on trend"
Customer Service and Outbound Sales Representative
2035 Maroubra, New South Wales Coffee Parts
Posted today
Job Description
contract
This is a Customer Service and Outbound Sales Representative role with Coffee Parts based in Pagewood, NSW, AU
== Coffee Parts ==
Role Seniority - junior
More about the Customer Service and Outbound Sales Representative role at Coffee Parts
Coffee Parts is hiring a casual/temporary hours Customer Service / Outbound Sales role in Banksmeadow, NSW. Apply now to be part of our team.
Requirements for this role:
* 2-3 years of relevant work experience required for this role
* Casual/Temporary hours
* Looking for candidates who are available to work:
o Mon: Morning
o Tue: Morning
o Wed: Morning
o Thu: Morning
o Fri: Morning
Join Our Team at Coffee Parts: Customer Service and Outbound Sales Role
Position: Customer Service and Outbound Sales Representative
Are you a coffee enthusiast with a passion for providing exceptional customer service? Do you have a knack for sales and love sharing your coffee knowledge with others? If so, Coffee Parts wants you on our team
About Us:
Coffee Parts is a leading supplier of coffee equipment and accessories, dedicated to serving the coffee community with the best products and services. We're a team of coffee nerds who live and breathe everything coffee, and we're looking for someone who shares our passion.
The Role:
As a Customer Service and Outbound Sales Representative, you will be the voice of Coffee Parts, providing top-notch support to our customers and driving sales through your coffee expertise. This role is perfect for someone who loves interacting with people, has a deep understanding of the coffee industry, and thrives in a dynamic environment.
Key Responsibilities:
• Customer Service Excellence: Provide outstanding customer support through phone, email, and live chat. Assist customers with product inquiries, order issues, and technical support.
• Outbound Sales: Proactively reach out to potential and existing customers to introduce new products, promotions, and upsell opportunities. Build and maintain strong customer relationships to drive sales growth.
• Coffee Knowledge: Utilize your extensive coffee knowledge to educate customers about our products, brewing techniques, and industry trends. Be the go-to coffee expert they can rely on.
• Team Collaboration: Work closely with the sales and marketing teams to develop and implement sales strategies. Contribute to team meetings with insights and ideas to improve customer satisfaction and sales performance.
What We're Looking For:
• Passion for Coffee: You're a true coffee nerd who loves everything about coffee, from the bean to the brew. Your enthusiasm is contagious, and you're always eager to share your knowledge.
• Industry Experience: You have experience in the coffee industry, whether it's working in a café, a coffee roastery, or a related field. You understand the ins and outs of coffee equipment and brewing methods.
• Sales Savvy: You have a proven track record in sales, with the ability to meet and exceed targets. You're persuasive, confident, and enjoy the thrill of closing a deal.
• Customer-Focused: You genuinely care about providing an exceptional customer experience. You're patient, empathetic, and always ready to go the extra mile to help a customer.
• Excellent Communicator: You have strong verbal and written communication skills. You're able to convey complex information in a clear and engaging manner.
Why Join Coffee Parts?
• Coffee Culture: Immerse yourself in a community of like-minded coffee enthusiasts. Enjoy access to the latest coffee equipment and exclusive industry events.
• Professional Growth: We believe in continuous learning and development. Take advantage of training opportunities and career advancement within the company.
• Supportive Team: Be part of a fun, collaborative team that values your contributions and encourages innovation.
• Perks and Benefits: Competitive salary, coffee perks, and a supportive work environment where your passion for coffee is celebrated.
How to Apply:
Ready to turn your coffee passion into a rewarding career? Submit your resume and a cover letter explaining why you're the perfect fit and telling us all about your preferred brew method.
Join us at Coffee Parts and be part of a team that's as passionate about coffee as you are.
We can't wait to hear from you
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Coffee Parts team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Providing customer service excellence
* Driving outbound sales
* Collaborating with the team
Key Strengths
* Customer service excellence
* Sales savvy
* Coffee knowledge
* Excellent communication
* Team collaboration
* Customer-focused
Why Coffee Parts is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Coffee Parts not with Hatch.
Assistant Store Manager
2022 Queens Park, New South Wales Luxury Escapes
Posted today
Job Description
This is a Assistant Store Manager role with Luxury Escapes based in Bondi Junction, NSW, AU
== Luxury Escapes ==
Role Seniority - mid level
More about the Assistant Store Manager role at Luxury Escapes
Assistant Store Manager
Bondi Junction
Full time
Here at Luxury Escapes, our mission is to delight our customers with incredible deals for the world's best holidays.
We are a collective of forward-thinking people, driven to challenge the travel industry and ourselves to bring ever better travel experiences to our customer community.
Awarded as one of the 'Best Places to Work' by the AFR; employee experience is king here, with weekly events, monthly recognition programs and significant professional development opportunities we do what we can to make you look forward to waking up every day
This is an exciting time at Luxury Escapes as we prepare to open our ground-breaking new retail store in Bondi. We're looking for an experienced Assistant Store Manager to join the team and help ensure the success of this innovative venture.
This is far from your ordinary retail travel store Our vision is to create an extraordinary experience - one where customers feel like their holiday begins the moment they step through our doors. We're crafting an environment designed to captivate and enchant, leaving our visitors both thrilled and delighted. (We'll share more about this revolutionary concept when you apply)
As the Assistant Store Manager, you'll be at the forefront of this exciting launch. Your expertise and leadership will play a key role in bringing our vision to life. This is a blended role, where you'll not only support the Store Manager but also actively drive sales - helping each customer design an unforgettable travel experience with Luxury Escapes.
What you'll do:
* Ensure that the retail store team is driven and motivated to pursue all available opportunities.
* Manage sales inquiries face to face, by phone, or electronically.
* Answer simultaneous customer enquiries promptly, competently and professionally.
* Offer excellent customer service by providing customers with general information relating to services, packages and pricing.
* Recommend workable solutions that meet the needs of the business and customer.
* Provide our members with full package upgrade options.
* Strive for customers to consider all contact with LE as an exceptional experience.
* Ensure that all team members follow-up all opportunities and push to successful conversion.
* Be operationally focused on the success of the store - provide reporting to senior leadership and troubleshoot any issues as they arise.
* Manage and resolve customer issues and escalations, and coach team members through the process as required.
* Support, coach, and mentor team members to encourage performance and re-enforce team targets and objectives.
* Actively participate in leadership and management meetings to report on team performance, and opportunities for service improvement.
* Ensure individual and team member adherence to all scripts, processes, and procedures.
What we are looking for:
* Previous experience as an Assistant Store Manager or Assistant Team Leader in retail travel.
* Excellent people management, coaching, and mentoring skills and experience.
* Excellent analysis and problem-solving skills.
* Proven ability to influence and find alternative resolution or solution pathways.
* Ability to build customer loyalty by providing an exceptional level of customer service and satisfaction.
* Proven ability to meet KPIs in a demanding and high-pressure environment.
* Demonstrated ability to quickly identify issues and clearly state solutions and/or recommendations.
* Ability to engage with all parties to discuss issues in a positive and constructive manner.
What's in it for you?
* Support the store manager in this brand-new flagship store (this is a highly visible role)
* Work with an exceptional team of high performers
* Excellent remuneration package - Base + Commissions + Super
* First class health and well-being program
* Fun & flexible working environment with monthly celebration & recognition programs
* Discounted travel, birthday leave and a whole lot more
At Luxury Escapes we embrace diversity in our people and make hiring decisions based on experiences and skills. We do not discriminate based on gender identity, religion, race, national origin, sexual orientation, age, marital status, or disability status. You'll find a collaborative, inclusive, and respectful workplace here at Luxury Escapes, and we are proud to celebrate who you are. Please let us know if you require any reasonable adjustments during the interview process .
We are a 2025 Circle Back Initiative Employer – we commit to respond to every applicant.
Before we jump into the responsibilities of the role. No matter what you come in knowing, you'll be learning new things all the time and the Luxury Escapes team will be there to support your growth.
Please consider applying even if you don't meet 100% of what's outlined
Key Responsibilities
* Motivating the team
* Managing sales inquiries
* Coaching team members
Key Strengths
* People management
* Problem-solving
* Sales expertise
* Customer service
* Communication
* Leadership
* null Travel expertise
Why Luxury Escapes is partnering with Hatch on this role. Hatch exists to level the playing field for people as they discover a career that's right for them. So when you apply you have the chance to show more than just your resume.
A Final Note: This is a role with Luxury Escapes not with Hatch.
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