Nitro Sibir Australia (NSA) is a leading provider of innovative explosives solutions, dedicated to delivering exceptional service and value to our clients. We are seeking a dynamic, highly organised and experienced Logistics and Customer Service Officer to join our team.
About the role:
In this role, you will oversee our day‑to‑day logistics operations while helping to deliver exceptional service and support to our customers. You will be a key link in ensuring that products are processed, handled, and delivered on time, accurately, and in line with our service expectations. Your attention to detail and commitment to operational excellence will directly contribute to a seamless customer experience.
This position is well‑suited to someone who thrives in a fast‑paced, dynamic environment, takes pride in accuracy, and understands the importance of working within strict compliance frameworks—particularly when handling highly regulated products. You will work closely with internal teams, external partners, and transport providers, ensuring timelines are met and standards are upheld.
Success in this role requires strong organisational skills, a proactive approach to problem‑solving, and the ability to adapt to shifting priorities while maintaining high levels of safety, quality, and compliance. If you enjoy being at the centre of operations and making a measurable impact every day, this role offers a rewarding opportunity to do just that.
Key Responsibilities:
* Coordinate daily logistics operations in a timely manner
* Manage transport documentation, delivery dockets and compliance paperwork
* Journey management/route assessments
* Site access and inductions for Delivery Drivers
* Liaise with drivers, internal operations team and site personnel to ensure smooth logistics operations
* Assist sales team with processing & customer queries on delivery status
Skills and Experience:
* Previous experience in logistics, transport coordination or customer service
* Strong attention to detail, with the ability to manage multiple tasks and deadlines
* Excellent communication and customer service skills
* Ability to problem solve to resolve any transport delays or constraints
* Ability to work in a team environment
Why Join Us?
* Competitive salary
* Opportunities for professional development and career advancement
* A supportive and collaborative work environment
Interested candidates are invited to submit their resume and cover letter to Emily Davey by Monday 2nd March 2026. Please include Logistics and Customer Service Officer in the subject line.