We are looking for a warm, professional, and highly organised Medical Receptionist to join our newly established General Practice and consulting clinic. As a newer and currently quieter clinic, this role offers a unique opportunity to grow with the practice from the ground up. You'll enjoy a calm and supportive environment while helping us build strong relationships with our growing patient base.
Key Responsibilities
* Greet patients and visitors warmly and professionally, both in-person and over the phone
* Manage appointment scheduling, rescheduling, and reminders via phone and online systems
* Register new patients and update existing records in the clinic's EMR (Best Practice)
* Verify Medicare and private insurance details, and process billings accurately
* Process patient payments, issue receipts, and reconcile daily transactions
* Liaise with GPs, nurses, and allied health professionals to coordinate care
* Monitor and respond to communications including emails, faxes, and phone messages
* Maintain confidentiality and comply with privacy and health regulations
* Keep the reception and consulting rooms clean and welcoming
* Support administrative tasks such as ordering office supplies
* Training will be provided for the right candidate
Qualifications & Skills
* Previous experience in a GP clinic or medical setting preferred
* Proficiency in medical software (e.g., Best Practice)
* Good understanding of Medicare and private health insurance billing
* Excellent communication and customer service skills
* Ability to multitask effectively in a clinical environment
* High attention to detail and strong organisational abilities
* Reliable, punctual, and able to work independently and collaboratively
* Working knowledge of Microsoft Office Suite (Word, Outlook)
Job Types: Full-time, Part-time, Casual
Pay: From $28.76 per hour
Work Authorisation:
* Australia (Preferred)
Work Location: In person