Rewrite the future and be the first point of contact for IT support, ensuring high‐quality service delivery.
Key Details
* Permanent full‐time position
* 9‐day fortnight with RDO
* Flexible and hybrid working arrangements (2 days from home, 3 days onsite)
About The Role
The Service Desk Officer role focuses on providing customer‐oriented IT support. Reporting to the Senior Service Desk Officer, this role involves managing incidents and service requests to ensure efficient resolutions. The successful candidate will be part of a contact‐centre‐driven helpdesk environment, utilising remote support tools and in‐person assistance.
Key Activities
* Deliver responsive IT support as the first point of contact for Council staff and stakeholders, logging, prioritising, troubleshooting, and resolving incidents and service requests with a strong customer focus.
* Provide helpdesk, desktop, and field support across a seven‐day roster, including after‐hours and on‐call duties, remote assistance, device/software setup, and escalation of complex issues where required.
* Support continuous service improvement and compliance by maintaining documentation, contributing to service desk processes, assisting with disaster recovery and business continuity activities, and adhering to Council policies, WH&S, and risk management requirements.
Requirements
* Certificate III in Information Technology or related field OR demonstrated solid contemporary experience in a similar role, combined with ongoing professional development.
* Ability to access a Class C driver's licence (preferred).
Compensation & Benefits
* Commencing salary up to $80,000. Stipulated progression to a maximum of $92,000 on completion of assessment of skills and performance plus 12% superannuation.
* Long‐service leave after 5 years of continuous service.
* Free flu vaccination program.
* Time provided for annual skin‐cancer screening, breast screen, and blood donations.
* Access to professional development programmes via various platforms.
* Employee Assistance Programme and wellbeing initiatives.
* Fitness passports and other wellbeing leaves.
* Novated leasing partnerships.
Equal Opportunity
Central Coast Council is committed to the goals of equal opportunity employment and fostering equity, diversity and respect.
Contact
Contact Person: Kirsty Harris, Service Desk Specialist Lead – 0434 085 730.
Position will close for applications at midnight on Sunday, 21st June 2026.
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