Department of Treasury and Finance
Job reference: 664022
Location: 5000 - ADELAIDE
Job status: Long Term Contract
Eligibility: Open to Everyone
At the Department of Treasury and Finance we work together toensure South Australia is a thriving, prosperous state now and intothe future.
We are the lead agency for economic, social, and financial policyoutcomes. We play a vital role in providing financial services tothe community and economic and fiscal policy advice to theGovernment of South Australia.
Super SA is a branch within the Department of Treasury and Finance.Super SA is a superannuation fund provider who, for 120 yearshas been helping South Australian government employees secure theirfinancial future.
We're dedicated to championing the financial well-being ofSouth Australians and passionate about helping members to livetheir best life in retirement. Our long-term success is largely dueto the talent and expertise of our people. We strive to create anenvironment that is supportive, safe, and secure. Our work cultureis positive and inclusive, so that our people benefit from arewarding and enjoyable work experience.
About the Opportunity
The Member Services Officer provides specialisedsuperannuation-based information to members, agencies andstakeholders that relate to the schemes and products administeredby the Super SA office. The role is based in the Contact Centre andis focussed primarily on the provision of member service via phonein the Call Centre, via face-to-face interaction in the MemberCentre, and via written and electronic correspondence.
Activities undertaken by the Member Services Officer include:
* Providing information relating to eligibility criteria,legislation, insurance, and taxation.
* Providing specific and accurate details related toindividual and member accounts.
* Providing information relating to targeted campaigns,superannuation, and insurance related services.
* Calculating superannuation benefits.
About you
We are looking for enthusiastic people with acommitment to service excellence to provide high quality andeffective customer service to our members.
To be successful, you must address the selection criteria below ina cover letter:
* Exceptional interpersonal communication skills verbal,written and face to face.
* Able to handle difficult situations in a calm, positive andobjective manner.
* Able to embrace new methods and adapt to change.
* Able to demonstrate analytical and problem-solving skillsand the ability to develop and implement solutions.
* Able to work on multiple tasks and prioritise those tasksto meet deadlines.
* Able to deal with sensitive issues with tact, diplomacy andmaintain confidentiality.
What we Offer
* Flexible working options
* Salary packaging options
* Discounted gym membership
* Supportive career development opportunities
* Employee Assistance Program for you and your family
* Be Well Program
Pool Recruitment Process
The Member Services Officer temporary pool will remainactive for 12 months and you can apply at any time during thisperiod.
We have opportunities to join our team throughout the year and yourapplication will remain in the pool and will be considered for thenext available recruitment intake.
Applicants who have not been contacted within 3 months of applyingor have been unsuccessful at interview need not reapply.
Remuneration
ASO3 - $67,589 min - $72,033 max per annum, plussuperannuation
For a confidential discussion about the role pleasecontact
Scott Egan
Team Leader, Member Services
Email: SuperJobs@sa.gov.au
Application Instructions
To be considered, all applications must be submittedonline via I Work for SA by clicking Apply and following theinstructions. Applicants are required to submit a Curriculum Vitaeand covering letter (no more than two pages), addressing theabilities and experience listed in the selection criteria todemonstrate their suitability. Applicants are to include the nameand contact details of two referees, one being current or mostrecent.
The Pre-Employment Declaration must be completed and submitted withyour application.
Recommended applicants are subject to satisfactory criminal historycheck in accordance with the DTF Pre-Employment Screening Policyand Procedure and every three years thereafter.
The Department of Treasury and Finance is an EqualOpportunities employer committed to providing an inclusiveworkplace that embraces diversity and inclusion for all employees.We strongly encourage applications from people of Aboriginal andTorres Strait Islander descent, culturally diverse backgrounds,disability, all genders, and LGBTQI+ community. If you have anysupport or access requirements, we encourage you to advise us ifinvited to interview.
Applications close: 05/04/202611:45 PM
Attachments:
- Pre-Employment-Declaration_240522.pdf
- Role Statement - ASO3 Member Services Officer.pdf
Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.
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