Overview
Customer Banking Specialist Charleville
Commonwealth Bank of Australia, Charleville, QLD
This is a 12-month fixed-term contract offering Monday to Friday 8:30am to 1:30pm. Aboriginal &/or Torres Strait Islander people encouraged to apply. If you're already part of the Commonwealth Bank Group, you'll need to apply through Sidekick to submit a valid application.
We recognise accessibility needs and offer support. For assistance, contact HR Direct on .
What we do
As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services and technology. What we do has real impact at all stages of people's lives, from opening their first account, saving for a holiday, buying their first home, or planning for retirement. Working with us in RBS means you'll positively impact our customers' lives, and be there for them when they need us.
Responsibilities
- Have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice
- Support customers with enquiries, maintenance on accounts and process applications for credit products
- Complete Financial Health Checks to assess customers' financial needs and identify any changes
- Educate and demonstrate in-branch technology and digital banking options to customers
- Problem solve and provide effective solutions whilst championing our processes, procedures, driving our risk-adverse culture
Qualifications & Attributes
- Experience in delivering exceptional customer service ideally in financial services, retail or hospitality
- Excellent communication skills & the ability to articulate financial terms in a clear way
- The ability to ask questions, find solutions, act with integrity and place the customer at the centre of everything you do
- Ability to work in a retail environment that's busy and commercially driven
- A genuine interest in building a career with CommBank
Benefits & Culture
- Thorough training program to kickstart your banking career
- Access to extensive employee benefits & discounts
- Be part of a team-oriented and high-performing culture
With us, you'll help customers make informed financial decisions to achieve their goals. If this role matches your experience and career goals, apply today!
Advertising End Date: 05/10/2025
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