About the role The APS4 Planner role involves gathering information from clients and their representatives, to make funding and support decisions. Duties include, but are not limited to: Analysing participant records using a range of policies, practice guidance and legislation to make funding decisions in relation to participant plans to help reduce overspending Working with participants and their representatives via telephone communication, to identify current circumstances and spending patterns High quality record keeping, including competency with IT systems, adhering to process guidelines and standard operating procedures Research and review decisions and manage moderately complex cases with the assistance of staff at higher classification level Completing administrative and data entry tasks relating to participants Contributing to the achievement of key performance indicators, including planning targets Your profile will demonstrate: Background in customer service, disability sector, or related field Excellent communication and liaison skills (written and verbal) Ability to manage difficult conversations Competent IT and data analytical skills Australian citizenship If you are interested in this opportunity, please apply immediately*. *Please note that successful applicants will be required to undergo a series of pre-engagement checks including but not limited to a National Police Criminal Check, NDIS Worker Screening Check and provide two viable reference checks. At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.