About the Role
The Program Lead plays a pivotal role in facilitating and empowering individuals as they pursue certifications to enhance their skills and advance their professional growth. This role focuses on guiding recipients through their learning journey, ensuring alignment with training objectives, and fostering a supportive environment for success.
1. Supervising recipients and the lifestyle support worker mentor during class and learning sessions.
2. Preparing the training and support plan, conducting initial contacts, and assessing suitability for the certificate.
3. Liaising with stakeholders, including recipients, trainers, and assessors.
4. Monitoring students' progress and reporting updates to the program coordinator.
This rewarding role requires strong person-centred communication skills, analytical, problem-solving, and numerical skills, attention to detail, prioritisation, empathy, and organisational skills.