Overview
Scheduling Coordinator role at The Salvation Army Australia. This is a full-time position located in Riverview, Queensland, 4303.
About Us
The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. We are looking for a Scheduling Coordinator to join our friendly and dedicated national Aged Care Scheduling Team.
Responsibilities
* Rostering: Ensure each centre is fully staffed for the upcoming work fortnight; coordinate and maintain rosters to ensure compliance with care minute targets; manage replacement of unplanned vacant shifts; reconcile agency staff attendance records; coordinate agency bookings; verify and maintain accuracy of UKG system entries; apply critical thinking to assess staffing gaps and develop rostering solutions.
* Payroll: Clear daily timekeeping functions; review staff punches for accurate attendance; manage overtime entries; review casual loading entitlements; process fortnightly payroll reconciliations; ensure payroll deadlines are met.
* Customer Service: Act as a key point of contact for centre managers and staff; provide timely, professional, solutions-focused support across 19 sites; build relationships with internal stakeholders; action ServiceNow tickets; respond to inquiries with empathy and accuracy; maintain high service levels and balance priorities; coordinate with recruitment and centre managers on shift availability and onboarding schedules; share insights on staffing challenges to inform recruitment decisions.
About You
* Genuine appreciation for, and willingness to support, the values and ethos of The Salvation Army.
* Experience in a similar scheduling or administrative role; knowledge of the aged care industry and its operational needs.
* Strong secretarial, administrative and organisational skills; ability to learn Commonwealth Accreditation requirements for aged care facilities; excellent time management and prioritisation; ability to work independently; clear and professional communication across all levels; collaborative mindset; proven ability to meet deadlines in a fast-paced environment.
* Commitment to EEO, Affirmative Action, anti-discrimination and harassment-free workplace; well-mannered, confident and approachable; strong problem-solving and proactive attitude; customer-focused service orientation.
Nice To Have
* Certificate III in Business Administration
* UKG Pro scheduling system knowledge
* Experience in an aged care environment
* Experience in fast-paced administration
Benefits
* Generous NFP salary packaging benefits up to $15,900; meal and entertainment benefits up to $2,650 through salary packaging
* Flexible rostering, paid parental leave, flexible work arrangements, novated car leasing
* Learning and development, scholarships via Eva Burrows College, supported study options
* Employee assistance program, career progression and transfer opportunities
* Opportunities to make an impact with one of Australia's most loved charities
Offers of employment are subject to a National Criminal History Check. Evidence of COVID-19 vaccination may be a requirement of employment at The Salvation Army Aged Care. The Salvation Army is an Equal Opportunity Employer and values diversity. All child-facing roles require a Working with Children Check and a Nationally Coordinated Criminal History Check where applicable.
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