This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Patient Scheduling Support Representative - REMOTE. In this role, you will be essential in facilitating efficient communication between patients and clinical operations, managing appointment changes through various channels. By ensuring a smooth scheduling experience, you will contribute to the overall satisfaction of patients and enhance their healthcare journey. Your efforts will directly impact patient care by optimizing scheduling processes and providing timely responses to patient inquiries, all within a fast-paced, remote-first environment.
Accountabilities
* Play a critical role in supporting live patient scheduling and rescheduling
* Serve as the frontline communicator between patients and clinical operations
* Thrive in a fast-paced, remote-first startup environment
* Respond to patient replies triggered by reschedule notifications (SMS/email)
* Engage with patients to identify appointment options that meet their availability and preferences
* Modify, cancel, and rebook appointments in Athena following established protocols
* Monitor and respond to scheduling-related Zendesk tickets and internal Slack threads
Requirements
* 3–5 years of experience in a high-volume healthcare operations or patient services role
* At least 2 years of experience working in AthenaHealth and Zendesk
* Excellent written and verbal communication skills
* Strong attention to detail and ability to manage multiple inquiries simultaneously
* Comfortable working in a fast-paced, remote-first environment
* Proficiency with Google Workspace (Docs, Sheets, Calendar)
Benefits
* Compensation: $22/hour, non-exempt
* Full Time, 40-hour work-week
* Fully remote, work from home opportunity!
* Benefits (medical, dental, vision, 401k)
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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