**Job Details**:
**Location**
Dandenong
**Salary**
AU$42.54 - AU$44 per hour
**Job Type**
Full Time
**Ref**
BBBH95631_1667965868
**Contact**
Liam Lasslett
**Posted**
about 3 hours ago
**The opportunity**
Our client is a community focused federal government agency. They have an exciting opportunity available for a **Contact Centre Service Support Officer** to assist the National Contact Centre (NCC) branch in frontline Service Delivery
12-month initial Labour Hire contract with the opportunity to extend. APS4 level role paying an hourly rate of $42.54 + Superannuation, to be based out of **Geelong or Dandenong**, including 2 days working from home each week, with the remaining 3 on site.
**The role**
The position will provide operational and administrative support that is informed and directed by sound knowledge in areas and may undertake some research and analysis activities.
**Your responsibilities will include**:
- Distributing communication pieces relating to work in the NCC and managing feedback
- Undertaking data entry, reporting and maintaining registers
- Publishing and maintaining the internal NCC intranet site
- Creating simple scripting and work instructions for NCC staff
- Coordinating corporate support functions, administration and onboarding of contractors involved in channel management
**About you**
- ** Australian citizenship is a requirement to be eligible for this position**:
- Highly organised
- Strong written and verbal communication
- Previous experience in a contact centre environment
- Background in Government or Disability highly advantageous
**APPLY**
Submit your resume, or for further information please contact