Library Customer Service Supervisor - Weekends Melton City Council•Melton, VIC, AU
Part Time Fixed Term Position May 2026 until 15 November 2026
Saturday 11:30am - 4:00pm & Sunday 12:45pm - 4:00pm
Band 5 - Salary Range $81,006 to $93,280 per annum + 12% Super (Pro rata)
Why join Melton City Council?
Melton City Council is proud to serve one of Australia's fastest-growing and most diverse communities. We are a forward-thinking local government committed to creating a city where everyone feels welcome, supported, and empowered.
As a Council, we are driven by innovation, inclusion, and excellence. We deliver high-quality services and infrastructure, promote lifelong learning, and champion health and wellbeing across our municipality. Our team plays a vital role in shaping a vibrant, sustainable future for our residents.
Working with us means being part of a collaborative and inclusive culture that values your growth. We offer:
* Professional and personal development opportunities
* Generous leave entitlements and flexible work arrangements
* A dynamic workplace close to home, surrounded by heritage charm, green spaces, and modern amenities
Join us and help build a city that thrives—where your work makes a real difference every day.
The Opportunity
Providing leadership and support to staff on weekends, supervising the weekend operation of Library and Learning Hub sites, ensuring optimal standards of customer service, presentation and operation, and ensuring customers have a positive experience in their use library facilities.
This position reports to Team Leader Library Customer Experience. This position services both internal and external stakeholders, including library members, library staff, and the general public.
Responsibilities
* Lead staff in the delivery of high-quality customer service at Council's library facilities that is responsive to community needs.
* Supervise the weekend operation of a Library and Learning Hub site, ensuring optimal standards of customer service, presentation and operation.
Key Responsibilities
* Provide leadership to staff in the delivery of high-quality customer service across the library service to ensure customers have a positive experience characterised by active engagement.
* Create a welcoming experience by engaging with customers throughout the library, joining and inducting new library members, and providing tours of library facilities.
* Participate in rostered library customer service shifts at library facilities or outreach points and proactively engage with customers to maximise their use of resources, equipment, technology and online platforms.
* Provide direction to library staff in delivery of routine library tasks including issuing and returning loans, event bookings, collecting fees, and basic information and directional enquiries.
* Facilitate and oversee the delivery of weekend events or program sessions and provide input into the planning of weekend programs for children and adults.
* Oversee the maintenance and presentation of library collections and facilities, including efficient shelving of resources, shelf tidying, updating displays and processing of item lists.
* Prepare and submit brief weekly reports on facility activity to the Team Leader Library Customer Experience.
* Required to work Saturday and Sunday afternoons each week at library facilities in Caroline Springs and Melton.
About you
To be successful in this role you will have the following:
* Professional membership (librarian) of the Australian Library and Information Association, or demonstrated progress towards such a qualification, together with relevant public library experience.
* Tertiary qualification with significant relevant work experience, or lesser formal qualifications with relevant work skills, or relevant experience and work skills.
* Experience in developing program plans and facilitating programs.
* Experience in working directly with public to inform, develop and support their learning and reading needs.
* Availability to work Saturday and Sunday afternoons each week at library facilities in Caroline Springs and Melton.
* Must hold or be able to obtain an Employee Working with Children Check.
Culture and Values
Our vision for our community is to be: "A vibrant, safe and liveable city accessible to all" and that means there's a place here for you too. Our organisational values represent us as an established growth Council and the values are reflected in everything we do; our decision-making, our actions and our service provision to the community. Council has a diverse and vibrant organisation and we'd love to have you join us to help shape a city for the future.
We are Vibrant MELTON. Our values are:
* Motivate
* Empower
* Lead
* Trust
* Open
* Nurture
There are a number of great reasons why our people love working at Melton City Council:
* 5 weeks annual leave*
* Genuine Flexible work options
* Access to the Local Government Employee Health Plan (GMHBA) with exclusive benefits
* 16 weeks Paid Parental Leave (Super is paid during parental leave)*
* 3 weeks Paid Secondary Carer Leave*
*These benefits are pro rata.
How To Apply
If you require further information about the position, please contact Nick Tomé, Team Leader Library Customer Experience on 9747 5913.
Applications must include a Resume and address the Key Selection Criteria outlining your suitability to the role. To address the Key Selection Criteria, you will need to write short statements explaining how you meet the criteria, or how you demonstrate the capability. We encourage you to keep your responses concise.
To be eligible for employment at Melton City Council you must be legally entitled to work in Australia.
All successful applicants will need to undertake pre-employment requirements including but not limited to a satisfactory criminal history record check. Successful applicants must be able to comply with any public health orders applicable to local government.
We strongly encourage job applications from Aboriginal and Torres Strait Islander people, people with disabilities, LGBTIQA+ and people from culturally diverse backgrounds. If selected for an interview and you require any additional support or adjustments regarding interview arrangements, please advise the contact listed above in advance.
Melton City Council is committed to being a child safe organisation and has Zero tolerance for child abuse. Melton City Council is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is at the centre of our everyday thinking and service delivery.
Applications close 11:59pm Thursday the 30th of April 2026
No additional call to apply.
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