Job Overview
Our team is seeking a highly skilled Technical Service Engineer to join our organization.
This role will involve providing technical support and services to clients across the region, ensuring their HVAC systems are functioning efficiently and effectively.
The ideal candidate will have extensive experience in diagnosing, commissioning, and resolving technical issues related to HVAC systems.
Responsibilities
* Diagnose and resolve technical issues in HVAC systems, ensuring prompt and effective resolution.
* Provide spare part selection support and technical assistance to clients, enhancing their overall customer experience.
* Oversee the commissioning of VRF and QTON systems, guaranteeing seamless integration and functionality.
* Deliver comprehensive training programs for service agents and contractors, equipping them with the necessary skills and knowledge.
* Conduct site visits and collaborate with regional managers to ensure alignment with business objectives.
* Support warranty processes, reporting, and technical data analysis, providing valuable insights for business growth.
Requirements
* Qualified HVAC technician with extensive industry experience.
* Confident in diagnosing, commissioning, and resolving technical issues.
* Strong communicator with proven customer service skills.
* Able to balance business objectives with customer satisfaction.
* Flexible to travel for site visits and training delivery.