OUR PURPOSE IS 'TO PROTECT'
WE CARE, WE WORK TOGETHER, WE MAKE A DIFFERENCE
Case Manager, Workers Services
* Full Time Fixed Term opportunity | Contract to August 2027
* Based in Speers Point | Flexibility to work 3 days from home
About the role:
Reporting directly to the Claims Lead, you will be responsible for providing customer service excellence in the management of claims under the new Coal Mine Insurance operating model. It is essential that this role collaborates closely with the team and with CMI customers and stakeholders to ensure durable and timely return to work outcomes are achieved.
Your main responsibilities include:
* Proactively handle all aspects of claims management in alignment with legislation and business rules
* Collaborate with internal and external stakeholders to develop claims strategies
* Engage Account Managers at an appropriate time to identify opportunities to improve performance or resolve issues
* Deliver exceptional customer service and maintain high organisational standards
About you:
Your education, experience and skills will include:
* Qualification in one of the auxiliary health roles, e.g. Physiotherapy, Occupational Therapy, Rehabilitation Case Manager OR Minimum 2 years Workers Compensation experience
* Experience in claims management and the insurance industry
* Clear understanding of the Coal Mines Workers Compensation legislation
* Basic understanding of medical terminology
* Competent in the use of Adobe and Microsoft Office suite, particularly Word and Excel
* An ability to work effectively with a range of internal and external stakeholders
* Sound organisational skills and ability to prioritise a high workload
* Excellent written and verbal communication and interpersonal skills
* Understanding of medical terminology
* Demonstrated behaviours aligned to our company values and culture - we care, we work together, we make a difference
What we offer:
* Check out our Benefits page to learn more about our Employee Value Proposition!
* Supportive and collaborative team culture
* 7.25-hour days, Monday to Friday
* 5 weeks annual leave plus 20% leave loading
* 18 days personal leave & 3 days family and emergency leave
* Additional company holidays at Easter and Christmas
* Access to onsite parking
* Retailer discounts through Smart Spending App
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