Restoration Technician (1 x North Side Based and 1 x Brisbane based)
Restoration Response Australia is seeking 2 Restoration Technicians due to ongoing growth in the sector.
Our team is a unique group of individuals who are passionate about what they do and enjoy being of service to their community in times of need.
The Restoration Technician is responsible for all aspects of property restoration including damage management of commercial and residential properties. These duties include, but may not be limited to, providing insurance and non‑insurance related services for water and storm, mould remediation, fire and smoke and structural drying.
In this role, you will be required to service our clients' properties which have been damaged by circumstances such as fire, water damage, mould. Duties will include initial site assessment, making sites safe, clean up, restoration of carpets, and other building contents onsite, as well as cataloguing and transporting items when onsite restoration is not possible.
Due to the nature of this work a 24/7 approach is required. Major weather events often lead to major insurable events. Occasionally extra hours, at short notice, are required to travel throughout Australia to assist with completing this work.
This role will involve working a rotating roster for after‑hours and weekend work.
Key Duties & Responsibilities
* Assessing, evaluating and scoping commercial and domestic losses to determine how best to perform restoration works
* Act in a professional manner whilst on site and in the office
* Prepare and present damage, inspection and inventory lists, reports for insurers
* Perform restoration and drying in commercial and domestic insurance claims
* Work with loss adjusters, brokers and consultants to ensure all work is performed in a safe manner.
* Ensure safe work practices are applied and WHS standards are maintained
* Meet KPIs for restoration cycle times and customer satisfaction
* Provide management with regular updates of job progress
* Promote Restoration Response in a professional manner to insurers, property owners and sub‑contractors
* Work a rotating on‑call after‑hours roster
The right applicant would possess the following skills and attributes
* A great work ethic, positive attitude and tidy presentation
* IICRC Qualifications, trade or industry experience
* Honest, reliable & trustworthy personality
* Willingness to learn
* Excellent problem solving skills and the ability to think outside the box
* Detail orientated
* Great communication skills to liaise with our builders and clients
* High level of computer literacy
* Successful applicants must hold a current manual driver's license, be prepared to obtain a Working with Children Blue Card and WHS construction industry white card.
In return, you will be provided with an above award salary, systems training, a modern company vehicle, tools of the trade, phone and laptop to ensure you are fully equipped to complete your role.
This is a full‑time position with a 40 hour work week and the opportunity for overtime.
If this sounds like the position for you, please apply with your resume using the "apply now" feature.
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