Business Support Specialists are crucial to delivering exceptional customer experiences. We're seeking a talented individual to fill this vital role.
Job Responsibilities:
* Deliver top-notch customer service and achieve desired call handling targets
* Provide technical assistance via various communication channels
* Conduct in-depth analyses of customer needs through questioning and product evaluation
* Resolve complex technical and non-technical issues within established Service Level Agreements
* Undertake research using internal and external resources as necessary
* Collaborate with field staff to address fault and installation inquiries
This is an exciting opportunity for individuals who thrive in dynamic environments and are passionate about delivering outstanding customer experiences. In return, you'll be part of a supportive and inclusive work environment that fosters growth and adaptability.
Requirements:
* Strong understanding of the business telco industry
* Proven ability to troubleshoot using the OSI model
* Excellent problem-solving skills
* Ability to work independently and as part of a cohesive team
* Capacity to learn quickly and adapt to changing situations