A leading Australian IT services provider is seeking a Contact Centre Platform Specialist to design and enhance customer contact solutions.
In this role, you will develop and implement contact centre flows within Amazon Connect and collaborate with stakeholders to improve overall customer experience.
The ideal candidate will have significant experience with contact centre platforms, particularly in building routing and IVR solutions, and will possess strong communication skills.
This is a mid-senior level, full-time position based in Brisbane, Queensland.
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