Job Title: IT Service Desk Team Lead
About the Role:
We are seeking an experienced IT Service Desk Team Leader to manage day-to-day operations and ensure the Service Desk runs efficiently. This role involves mentoring a team, fostering a collaborative environment, and delivering high-quality IT services.
Key Responsibilities:
* Manage day-to-day operations of the Service Desk
* Mentor and develop a team of IT service desk analysts
* Foster a collaborative environment that encourages open communication and teamwork
* Ensure high-quality IT services are delivered to customers
Required Skills and Qualifications:
Candidates should possess strong leadership skills, technical expertise, and a background in IT service delivery. They should also have excellent communication and interpersonal skills.
Benefits:
The position offers career development opportunities, flexible working arrangements, and a commitment to inclusivity.