Are you passionate about delivering exceptional customer service and eager to kickstart your career in the automotive industry? As a Customer Experience Specialist Trainee, you'll have the opportunity to learn and develop the skills needed to become a key player in our customer‐focused team. This role is perfect for individuals who are enthusiastic, motivated, and ready to embark on a journey toward becoming an expert in creating outstanding customer experiences.
About Us
At Trivett Automotive Retail, we're dedicated to being the most customer‐centric automotive retailer. We believe that delivering exceptional customer service is the key to our success. If you have a passion for sales, retail, or the automotive industry, and you're eager to develop your skills in a dynamic environment, we want you on our team!
By joining Trivett you are joining Inchcape, a global company that employs over 1,400 team members across Australia and New Zealand. As part of a global company, our purpose is to bring mobility to the world's communities - for today, for tomorrow and for the better.
Explore more about Inchcape at www.inchcape.com.au and become part of our inspiring journey.
About the role
As a Customer Experience Specialist - Trainee, you will embark on a journey to learn, develop, and implement the various functions of this critical role. You'll be responsible for ensuring our customers receive an unparalleled experience, from their first inquiry to the moment they drive away in their new vehicle. This role offers an exciting opportunity to grow within the automotive industry and contribute to our success.
Reporting into the Retail Centre Manager, your duties and responsibilities will include but are not limited to the following:
* Master product knowledge to deliver engaging and informative demonstrations to customers.
* Build strong customer relationships by clearly explaining product benefits and anticipating needs.
* Provide exceptional support through answering questions about vehicles, products, and financial services.
* Assist with test drives, delivery, and sales documentation, ensuring a smooth customer experience.
* Utilize web-based systems to keep customer information accurate and support the sales process.
Why join us?
* Thorough and ongoing training provided to support you in all aspects of your role.
* Career and development opportunities - providing you with a sense of purpose and direction, you drive your destiny with Inchcape.
* Supportive team environment - We foster a positive and supportive team culture and thrive on working well together.
* Enjoy more time doing that you love with additional days off including an annual Wellbeing Leave Day and annual Volunteering Leave Day each year.
* Access to our employee benefits program including company car rental program and discounts on vehicle purchases, plus many more!
About you
To be successful in the role, you will have:
* A strong interest or experience in sales, retail, and/or the automotive industry.
* Exceptional customer service skills with the ability to adapt your approach to suit individual customer needs.
* Proficient computer skills, including experience with Microsoft Suite and digital platforms.
* Strong written and verbal communication skills.
* Ability to multitask and maintain attention to detail in a fast‐paced environment.
* Demonstrated organizational skills and a commitment to professionalism and integrity.
Customer Experience Specialist Trainee • NSW, AU
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