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Contact Information
Tracey
Location: Birtinya, Sunshine Coast, QLD, Australia
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Closing Date: 12/01/2026
Employer: SWIM Coaches & Teachers Australia
Application/Enquiry email:
Salary Range: $64,000 - $69,000 depending on experience and skill level
More Information
About The Role
We are seeking a motivated Customer Service & Student Support Officer with experience in the
aquatic industry. The successful candidate will support students, members, and customers by
providing timely, accurate, and friendly assistance across phone, email, and administrative channels.
A strong understanding of the aquatic sector will enable the officer to provide informed guidance and
high-quality service.
Key Responsibilities
Customer Service & Student Support
Serve as the primary point of contact on the main phone line. Respond to student and member enquiries promptly and professionally. Manage the student enquiries email inbox, ensuring all messages are addressed in a timely
manner.
Provide guidance on training pathways and course requirements.
Program and Administrative Support
Administer Swim It Forward applications, including communication, processing and recordkeeping. Oversee SWIM Shop purchases, dispatch, and customer queries. Manage incoming and outgoing mail. Maintain accurate records and support general office tasks as required.
Essential
Skills and Experience
Previous experience in the aquatic industry (swim teaching, coaching, swim school operations,
or related fields).
Strong communication and interpersonal skills. Excellent organisational ability and attention to detail. Competent computer skills, including email management, basic data entry and confident use
of the Microsoft Office suite of apps.
Ability to work both independently and collaboratively within a small team.
Desirable
Experience using a CRM and/or learning management systems. Familiarity with member-based organisations or training/education environments.
Key Attributes
Warm, professional manner with a genuine desire to help others. Proactive approach to solving problems and supporting student success. Ability to manage multiple tasks and maintain consistency under pressure.
Employment Details
Position: Full-Time Location: Office based on the Sunshine Coast Salary: Range: $64,000 - $69,000 depending on experience and skill level Applications Close: 12 January Interviews: 16 January Commencement: As soon as possible following interviews
How to Apply
Please submit your resume and a brief cover letter outlining your experience in the aquatic industry
and suitability for the role to
,